Technical Services Specialist II – Construction Support

LATICRETE International; Castle Pines (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International in Castle Pines, Colorado, is seeking a Technical Services Representative II to provide essential technical services to customers through various communication channels. This role involves resolving complaints and offering expert guidance on material selection and installation methods.

The ideal candidate will have a strong background in construction, experience in Technical Services, and excellent communication skills. A supportive company culture with extensive benefits is offered in this full-time position.

Qualifications

• Minimum of 3 years of experience in the construction industry.
• Minimum of 2 years of experience in Technical Services or a comparable field.
• Fluency in a second language preferred.

Responsibilities

• Provide technical support through phone and email interactions.
• Investigate and resolve customer complaints through Salesforce.
• Coordinate with sales and technical representatives for support.

Skills

Interpersonal skills

Written communication

Verbal communication

Salesforce experience

Knowledge of construction methods

Team cooperation

Microsoft Office

Education

High School Diploma; degree preferred

Tools

Salesforce

JD Edwards

Microsoft Office

Job description

LATICRETE International in Castle Pines, Colorado, is seeking a Technical Services Representative II to provide essential technical services to customers through various communication channels. This role involves resolving complaints and offering expert guidance on material selection and installation methods.

The ideal candidate will have a strong background in construction, experience in Technical Services, and excellent communication skills. A supportive company culture with extensive benefits is offered in this full-time position.