Technical Services & Service Delivery Expert

Resultant; Winamac (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

Resultant is seeking a Technical Services Specialist / Service Delivery Analyst in Winnimac, IN to join our Managed Services team. You will provide top-tier client support, manage on-call duties, and prepare desktops, laptops, and hardware for customers.

You’ll document processes, deliver operations and project commitments, and collaborate with the customer team to meet client needs. Our team emphasizes listening, problem solving, and empathy as we help clients overcome complex challenges.

Qualifications

• Excellent communication and customer service skills, both written and oral.

Responsibilities

• Provide amazing client support, exceeding expectations.

Skills

Customer service

Communication

On-call support

Desktop support

MSP exposure

Active Directory

Network basics

Office 365

SharePoint

QuickBooks

Tools

Office 365

SharePoint

QuickBooks

Job description

Resultant is seeking a Technical Services Specialist / Service Delivery Analyst in Winnimac, IN to join our Managed Services team. You will provide top-tier client support, manage on-call duties, and prepare desktops, laptops, and hardware for customers.

You’ll document processes, deliver operations and project commitments, and collaborate with the customer team to meet client needs. Our team emphasizes listening, problem solving, and empathy as we help clients overcome complex challenges.