Technical Services Operations Lead CRM & Certification

DAIKIN COMFORT TECHNOLOGIES MFG INC; Waller (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Daikin Comfort Technologies Mfg Inc. is seeking an experienced Technical Services Operations Manager to oversee daily operations across North America.

You will manage service request flow, certification programs, CRM systems, and cross-functional coordination to ensure timely service delivery and high customer satisfaction. The role requires 8+ years in operations or process management within technical services, with strong Salesforce and data-quality skills.

Qualifications

• Requires 8+ years of experience in operations support, program administration, or business process management.
• Experience in HVAC, manufacturing, or technical services is preferred.
• Proven ability to manage high-volume, multi-stakeholder workflows with minimal supervision.
• Strong written and verbal communication skills and attention to standards.

Responsibilities

• Review, categorize, and prioritize incoming service requests; assess urgency and routing.
• Reject or correct incomplete requests and enforce documentation standards.
• Assign and route cases based on issue type, location, and urgency; escalate when needed.
• Create service orders and ensure billing documentation is complete for invoicing.
• Coordinate with internal teams to resolve escalated technical service issues.
• Maintain data integrity by linking cases and updating parent structures.
• Quality-check the Service Champion certification program and LMS transcripts.
• Generate course completion reports and track certification requirements.
• Provide Salesforce support and onboarding for CRM users including Logistics.

Skills

Salesforce

Case management

Workflow configuration

Communication

Microsoft Office

CRM data quality

Process improvement

Data analysis

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in business administration or related field

Tools

Salesforce

Microsoft Office Suite

LMS platforms

Job description

Daikin Comfort Technologies Mfg Inc. is seeking an experienced Technical Services Operations Manager to oversee daily operations across North America.

You will manage service request flow, certification programs, CRM systems, and cross-functional coordination to ensure timely service delivery and high customer satisfaction. The role requires 8+ years in operations or process management within technical services, with strong Salesforce and data-quality skills.