Technical Services Operations Lead

Daikin Comfort; Waller (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Daikin Comfort’s Technical Services Operations Manager oversees daily operations of the Technical Services organization across North America. Reporting to the VP, this role manages service request flow, certifications, CRM systems, and process coordination to ensure timely service delivery and strong customer relationships.

The position independently reviews, prioritizes, routes, and resolves 200+ cases per month, coordinates with field teams and internal partners, and drives data quality,

Qualifications

• 8+ years of experience in operations support, program administration, or business process management within a technical services or field operations environment.
• Experience in HVAC, manufacturing, or technical services industries preferred.
• High school diploma or equivalent required; Associate’s or bachelor's degree preferred.
• Strong ability to manage high-volume, multi-stakeholder workflows with minimal supervisory direction.

Responsibilities

• Independently review, categorize, and prioritize incoming service requests from RTMs, DTMs, Product Specialists, and PTAC teams; assess urgency, completeness, and routing before moving cases forward.
• Reject, return, or require correction of incomplete or inaccurate requests; enforce documentation standards to maintain case quality and processing accuracy.
• Assign and route cases to the appropriate resources based on issue type, location, and urgency; elevate critical issues and coordinate resolution across teams.
• Create service orders from RTM commissioning and service worksheets; ensure billing documentation is complete for accurate and timely invoicing.
• Research cases, work with the Homeowner Department, and partner with internal teams to resolve escalated technical service issues.

Skills

Salesforce CRM

High-volume workflows

Written & verbal communication

Microsoft Office

LMS familiarity

Process improvement

Integrity / strong ethics

Education

High school diploma

Associate’s or bachelor's degree in business/ops

Tools

CRM platforms (Salesforce etc.)

Job description

Daikin Comfort’s Technical Services Operations Manager oversees daily operations of the Technical Services organization across North America. Reporting to the VP, this role manages service request flow, certifications, CRM systems, and process coordination to ensure timely service delivery and strong customer relationships.

The position independently reviews, prioritizes, routes, and resolves 200+ cases per month, coordinates with field teams and internal partners, and drives data quality,