HVAC Technical Service Lead & Training Coach

Daikin Comfort; Irvine (CA); On-site; USD 92,000 - 116,000; Full time

Job summary

Daikin Comfort in Irvine, CA seeks a Technical Service Manager to lead regional technical support for HVAC installations, repairs, and maintenance. You will train dealers, coordinate technicians, and ensure high-quality service delivery across the territory.

Responsibilities include proactive field intelligence, product reliability investigations, and cross-functional collaboration with management to improve service processes and customer satisfaction.

Qualifications

• Provide reliable, prompt technical support to customers.
• Train dealers and distributors on installation and service.
• Document field issues and ensure product integrity.
• Lead cross-functional teams to improve service quality.
• Travel as required to service territory.

Responsibilities

• Support dealers/contractors to resolve technical issues.
• Lead training and materials for sessions.
• Manage service technician team and coordinate training.
• Ensure service operations are cost-efficient and timely.
• Maintain communications with customers.

Skills

Public speaking

Customer service

MS Office

Interpersonal skills

De-escalation

Organizational skills

Problem solving

Education

High School Diploma or GED

HVAC certification

Two-year HVAC degree

Tools

MS Office Suite

Job description

Daikin Comfort in Irvine, CA seeks a Technical Service Manager to lead regional technical support for HVAC installations, repairs, and maintenance. You will train dealers, coordinate technicians, and ensure high-quality service delivery across the territory.

Responsibilities include proactive field intelligence, product reliability investigations, and cross-functional collaboration with management to improve service processes and customer satisfaction.