TECHNICAL SERVICE MANAGER

Daikin Comfort; Lawrenceville (GA); Sur place; USD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Benefits on day one

Training programs

Growth opportunities

Global company

Résumé du poste

Daikin Comfort Technologies Distribution, Inc. in Lawrenceville, GA seeks a Technical Service Manager to support dealers, contractors, and customers who install, repair, and maintain HVAC systems. You will conduct training and coordinate technical resources to resolve issues and improve field performance.

The ideal candidate has 5+ years in field service, HVAC certification, and excellent communication. Travel up to 50% and the ability to manage projects, ensure quality, and deliver timely,

Qualifications

• Formal HVAC training or certification required.
• 5+ years in field service and repair.
• Strong communication and customer service skills.
• Proficiency with MS Office applications.

Responsabilités

• Provide technical training and field support for dealers and technicians.
• Resolve technical issues through early detection and customer feedback.
• Coordinate installation, testing, and service training sessions.
• Ensure high-quality, cost-efficient service operations and timely communications.
• Travel up to 50% for site visits and field work.

Connaissances

HVAC knowledge

Customer service

Communication skills

Project management

Attention to detail

Formation

High School Diploma or GED

HVAC training/certification

Outils

MS Outlook

MS Word

MS Excel

PowerPoint

Description du poste

Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Technical Service Manager position to support the business for the Lawrenceville, GA area. The Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of upper management to ensure customer satisfaction while meeting departmental goals and objectives.

Why work with us?

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there are immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Position responsibilities may include:

• Provide support for dealers/contractors to resolve technical issues
• Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
• Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
• Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
• Field Communication / RMA / Service Bulletin SupportClosed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions
• Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
• Produce training materials for sessions
• Produce materials and conduct installation and service training sessions
• Responsible for high quality, cost-efficient and on-time service operation (internal and external)
• Ensure the availability and quality of communications with our customers
• Perform additional projects/duties to support ongoing business needs.

Nature & Scope:

• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manages projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills:

• Formal Product Training - effectively train/educate customers on our products
• Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
• Excellent customer service, relationship management, and interpersonal skills
• Proficiency in MS Outlook, Word, Excel, and PowerPoint
• Must have excellent communication skills both written and verbal and HVAC technical acumen
• High level of attention to detail and problem-solving skills
• Excellent organizational, time management, and project management skills
• Ability to apply good judgment, strong work ethics, and integrity on the job
• Highly self-motivated and directed with the ability to work in a fast-moving environment
• Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience:

• 5+ years in field service and repair

Education/Certification:

• High School Diploma or GED equivalent
• HVAC training/certification required

People Management:

No

Physical Requirements / Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel is required - up to 50%

Reports To:

• Manager, Divisional Tech Services

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.