HVAC Field Technical Services Lead

Ultipro; Irvine (CA); On-site; USD 92,000 - 116,000; Full time

Job summary

Daikin in Irvine, CA is seeking a Technical Service Manager to lead regional technical support for installation, repair and maintenance of HVAC systems. You will train dealers and contractors, coordinate field service through a team of technicians, and work with upper management to meet service goals.

Responsibilities include resolving technical issues, conducting training sessions, producing training materials, and ensuring timely, cost-efficient service operations.

Qualifications

• Public speaking and excellent communication skills are essential.
• Strong customer service, relationship management and interpersonal abilities.
• Proficiency with Microsoft Office365 suite for reporting and presentations.
• Ability to de-escalate issues and manage multiple projects.

Responsibilities

• Provide support for dealers/contractors to resolve technical issues.
• Lead Early Warning System and field intelligence for quality issues.
• Gather Voice of the Customer and address field customer needs with solutions.
• Validate product installations and report on field or code changes.
• Deliver training sessions and produce training materials for sessions.
• Ensure high quality, cost-efficient and timely service operations.

Skills

Public speaking

Customer service

Interpersonal skills

De-escalation

Organizational skills

Time management

Project management

Problem-solving

Education

High School Diploma or GED

HVAC certification or 2-year HVAC degree preferred

Tools

Microsoft Office365

Teams

Outlook

Word

Excel

PowerPoint

Job description

Daikin in Irvine, CA is seeking a Technical Service Manager to lead regional technical support for installation, repair and maintenance of HVAC systems. You will train dealers and contractors, coordinate field service through a team of technicians, and work with upper management to meet service goals.

Responsibilities include resolving technical issues, conducting training sessions, producing training materials, and ensuring timely, cost-efficient service operations.