Remote Technical Support Supervisor – Commercial HVAC

Daikin Applied Americas; United States; Remote; USD 90,000 - 153,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

PTO & 401K match

Paid holidays

Job summary

Daikin Applied Americas is seeking a Technical Support Supervisor for Commercial HVAC to oversee a team of HVAC Technical Service Advisors, ensuring timely service and strong technical guidance. This role emphasizes resource development and cross-functional communication.

The incumbent will drive creation of new technical resources to shorten response times, mentor staff, and coordinate with other business units. Remote work from Plymouth, MN with competitive benefits and growth opportunities.

Qualifications

• Associates degree or higher in HVAC or mechanical engineering-related discipline.
• 6+ years of commercial HVAC experience.
• Knowledge of commercial HVAC and refrigeration systems.
• Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel).
• Outstanding relationship management and interpersonal skills.

Responsibilities

• Provides product or service information to customers and ensures that they receive the best possible service.
• Maintains effective lines of communication between all dimensions of the company
• Maintains a competent, motivated, and well-trained staff to carry out departmental duties
• Provides technical support and product information to customers and employees through referrals and other incoming calls
• Develops technical resources to minimize internal response time
• Performs other related duties as assigned or requested

Skills

MS Office

Relationship management

Interpersonal skills

Education

Associates degree or higher in HVAC or mechanical engineering

Bachelor’s Degree

Tools

Salesforce CRM

MS Office Suite

Job description

Daikin Applied Americas is seeking a Technical Support Supervisor for Commercial HVAC to oversee a team of HVAC Technical Service Advisors, ensuring timely service and strong technical guidance. This role emphasizes resource development and cross-functional communication.

The incumbent will drive creation of new technical resources to shorten response times, mentor staff, and coordinate with other business units. Remote work from Plymouth, MN with competitive benefits and growth opportunities.