Technical Services Lead - Global Support & Growth

TMEIC Corporation; Roanoke (VA); Presencial; USD 141.000 - 211.000; Jornada completa

Descripción de la vacante

TMEIC Corporation in Roanoke, VA, seeks a transformational leader to develop and lead a Technical Services function across assigned market segments. The role focuses on delivering responsive client support, expanding service revenue, and meeting BU Mid-Range Plan commitments.

You will define service offerings, oversee resources, and drive revenue, margin, and performance metrics. Responsibilities include shaping an assigned-segment technical services plan, coordinating with commercial,

Formación

• Bachelor of science in electrical, electronic, mechanical, or computer engineering or related field, or equivalent via education and/or experience
• 5 years of technical or technical management experience in industrial control systems in any combination of the metals, material handling, paper, or related general industries
• 3 years of client facing technical sales and/or business development experience
• Demonstrated success leading teams to accomplish business goals
• Demonstrated success managing financial results to plan in a manufacturing or industrial services business
• Availability to travel, domestically and internationally, approximately 25%

Responsabilidades

• Develop and execute an assigned-segment Technical Services plan aligned with business unit (BU) Mid-Range Plan (MRP) commitments to define client service offerings, team capabilities, resource requirements, and revenue and margin objectives
• Identify, qualify, and advance Technical Services opportunities by defining technical scopes, resource estimates, and delivery approaches and collaborating with BU commercial leadership on proposals, pricing, contract terms, and order closure to achieve pipeline, revenue, and margin objectives
• Lead the delivery of assigned-segment Technical Services commitments in coordination with commercial, operations, engineering, Shared Services, and other Company groups to fulfill client, schedule, cost, quality, and business commitments
• Improve client operational performance by providing technical guidance, resolving technical problems, communicating relevant advisories and techniques, and recommending appropriate service solutions
• Resolve client issues by coordinating Company resources, suppliers, and clients, escalating matters appropriately, and communicating timely status and resolution information to minimize operational and relationship impacts
• Maintain a responsive Technical Services coverage and escalation model, including 24/7 coverage when required, by coordinating engineering, field, and parts resources through the assigned team, global resources, and approved service partners to ensure timely client response
• Develop the assigned Technical Services team by establishing priorities, planning and assigning work, maintaining a flexible staffing plan, assessing team capabilities, and ensuring appropriate training to meet current and future business needs
• Define, monitor, and analyze assigned-segment performance measures, including pipeline, forecast, orders, revenue, cost, margin, quote conversion, billable utilization, backlog, schedule performance, client response and satisfaction, warranty activity, and team capability, to optimize priorities, capacity, and execution and provide timely stakeholder visibility
• Lead the technical assessment and resolution of warranty issues by analyzing failure and warranty trends, recommending product or process improvements, and coordinating corrective actions and warranty charges with suppliers, manufacturing divisions, and relevant Company groups to reduce recurrence and business impact
• Develop and manage assigned-segment Technical Services capitalization budgets to achieve approved business targets
• Ensure the accurate and timely completion and approval of client post-service reports for warranty and client-paid work
• Direct Technical Services expertise and resources in collaboration with Shared Services and other Company groups to fulfill project execution commitments
• Lead continuous improvement initiatives that increase Technical Services quality, efficiency, responsiveness, and business performance

Educación

Bachelor of science in electrical, electronic, mechanical, or computer engineering or related field, or equivalent via education and/or experience

Descripción del empleo

TMEIC Corporation in Roanoke, VA, seeks a transformational leader to develop and lead a Technical Services function across assigned market segments. The role focuses on delivering responsive client support, expanding service revenue, and meeting BU Mid-Range Plan commitments.

You will define service offerings, oversee resources, and drive revenue, margin, and performance metrics. Responsibilities include shaping an assigned-segment technical services plan, coordinating with commercial,