Technical Services Engineer: Complex Systems and Impact

MongoDB; Dublin (CA); Hybrid; USD 69,000 - 104,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

MongoDB is seeking a Technical Services Engineer in Dublin for a dedicated Tuesday through Saturday shift. The role supports our hybrid working model and focuses on solving complex MongoDB problems for major customers and partners.

The candidate will handle architecture, performance, recovery, and security issues, while collaborating with product management and development teams to improve our products and services. A strong background in systems engineering and databases is essential.

Qualifications

• Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, and troubleshooting.
• Strong understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS).
• Experience building and maintaining complex production database systems (RDBMS or NoSQL).
• Basic coding or scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.

Responsibilities

• Work with large customers to resolve complex architecture, performance, recovery, and security issues.
• Serve as an expert on MongoDB deployment and operations at scale.
• Collaborate with product management and development teams to address customer needs.
• Contribute to internal tooling for performance, benchmarking, and diagnostics.
• Mentor new team members and expand knowledge of MongoDB product lines.
• Engage with top ISV partners to ensure joint customer success.

Skills

Linux performance

Networking basics

Database systems

Programming languages

Troubleshooting

Communication

Tools

Kubernetes

Git

AWS/Azure/GCP

MongoDB experience

Job description

MongoDB is seeking a Technical Services Engineer in Dublin for a dedicated Tuesday through Saturday shift. The role supports our hybrid working model and focuses on solving complex MongoDB problems for major customers and partners.

The candidate will handle architecture, performance, recovery, and security issues, while collaborating with product management and development teams to improve our products and services. A strong background in systems engineering and databases is essential.