Senior Technical Services Engineer

MongoDB; Austin (TX); Hybrid; USD 76,000 - 149,000; Full time

Benefits offered by this job

Equity

Employee stock purchase program

Flexible paid time off

Parental leave (20 weeks)

Health benefits

Job summary

MongoDB is seeking a Technical Services Engineer based in Austin for our hybrid working model. You will solve complex MongoDB problems for large customers, advise on architecture, performance, recovery, and security across the MongoDB ecosystem including Atlas and Cloud Manager.

You’ll collaborate with product and engineering teams, develop internal tooling, and mentor customers in best practices for running MongoDB at scale. Strong troubleshooting and communication are essential.

Qualifications

• Self-taught, curious and versatile, with a proactive problem-solver mindset.
• Proven experience in one or more listed areas.
• Strong communication and teamwork skills.

Responsibilities

• Work with customers to resolve architecture, performance, recovery, and security issues.
• Serve as an expert on MongoDB best practices at scale.
• Collaborate with product management and development on customer needs.
• Contribute to internal tooling for performance benchmarking and diagnostics.

Skills

Systems administration

Distributed systems

Network administration

Database architecture

Application architecture

Data design

Performance benchmarking

Java

Python

C++

C#

JavaScript

Node.js

Go

PHP

Perl

Tools

MongoDB Atlas

Cloud Manager

Job description

MongoDB is seeking a Technical Services Engineer based in Austin for our hybrid working model. You will solve complex MongoDB problems for large customers, advise on architecture, performance, recovery, and security across the MongoDB ecosystem including Atlas and Cloud Manager.

You’ll collaborate with product and engineering teams, develop internal tooling, and mentor customers in best practices for running MongoDB at scale. Strong troubleshooting and communication are essential.