Associate Technical Services Engineer II

MongoDB; Austin (CO); Hybrid; USD 76,000 - 149,000; Full time

Benefits offered by this job

Equity

Stock purchase program

Flexible paid time off

20 weeks fully-paid parental leave

Fertility and adoption assistance

401(k) plan

Mental health counseling

Health insurance coverage

Job summary

MongoDB is seeking a Technical Services Engineer based in Austin to join our hybrid team. You will work with our largest customers, diagnosing complex MongoDB issues across server, drivers, cloud, and infrastructure.

The role emphasizes problem solving, collaboration with product teams, and creating performance and diagnostic tooling to help customers succeed with MongoDB.

Qualifications

• Excellent communication skills, both written and verbal.
• Genuine desire to help people.
• Advanced diagnostic and troubleshooting skills.
• Ability to think on your feet, remain calm under pressure and solve problems in real time.
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help.

Responsibilities

• Work with our largest customers to resolve architecture, performance, recovery, security questions.
• Advise on best practices for running MongoDB at scale and interface with product teams.
• Contribute to internal projects, including performance benchmarking and diagnostics tooling.

Skills

Systems administration

Distributed systems

Network administration

Database architecture and admin

Application architecture

Data architecture and design

Performance tuning and benchmarking

Java

Python

Ruby

C

C++

C#

JavaScript

Node.js

Go

PHP

Perl

Job description

Position Overview

MongoDB Technical Services Engineers use their exceptional problem‑solving and customer‑service skills, along with deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem—including database server, drivers, cloud, and infrastructure—covering services such as Atlas (database‑as‑a‑service) and Cloud Manager (automation, backup, and monitoring). Our engineers combine technical expertise with passion, initiative, teamwork, and a sense of humor to help our customers succeed with MongoDB. We are looking for candidates based in Austin for our hybrid working model.

Responsibilities

You'll be working alongside our largest customers, solving their complex challenges by resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll advocate for customers’ needs—interfacing with our product management and development teams on their behalf—and contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Qualifications

We consider all candidates with an eye for those who are self‑taught, insatiably curious, and multi‑faceted.

The ideal candidates should have strong technical experience in one or more of the following areas:

• Systems administration
• Distributed systems
• Network administration
• Database architecture and administration
• Application architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large‑scale production environments, including hardware, operating systems (e.g., Linux, Windows), networks (including firewalls and load balancers), and cloud‑based resources (e.g., AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes:

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Benefits & Compensation

MongoDB’s base salary range for this role in the U.S. is:
$76,000–$149,000 USD.

Other benefits for eligible employees may include equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully‑paid gender‑neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, and access to transgender‑inclusive health insurance coverage, as well as health benefits offerings.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.