Associate Technical Services Engineer II

MongoDB; United States; Hybrid; USD 35,299 - 58,833; Full time

Job summary

MongoDB is seeking a Technical Services Engineer based in São Paulo for a hybrid working model. You will advise customers and resolve complex MongoDB problems across the ecosystem, including Atlas and Cloud Manager.

This role requires deep technical experience and excellent communication. You will work with some of our largest customers, interfacing with product management and development, and contribute to internal tools for benchmarking and diagnostics.

Qualifications

• Strong background in systems and distributed architectures with focus on MongoDB ecosystems.
• Experience or familiarity with cloud providers and deployment architectures.
• Excellent communication and problem-solving skills.
• Comfort with on-call support and fast, real-time troubleshooting.

Responsibilities

• Advise customers and solve complex MongoDB problems across the ecosystem.
• Collaborate with product management and development teams to advocate for customer needs.
• Contribute to internal tools for performance benchmarking and diagnostics.

Skills

Systems administration

Distributed systems

Network administration

Database architecture

Performance tuning

Java

Python

Tools

Linux

Windows

AWS

Azure

GCP

Job description

MongoDB Technical Services Engineers use their exceptional problem‑solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem – database server, drivers, cloud and infrastructure. This includes services such as Atlas (database‑as‑a‑service) and Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems).

We are looking to speak to candidates who are based in São Paulo for our hybrid working model.

Cool things you’ll do

you’ll be working alongside our largest customers, solving their complex challenges – resolving questions on architecture, performance, recovery, security, and everything in between. you’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. you’ll be an advocate for customers’ needs – interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

we consider all candidates with an eye for those who are self‑taught, insatiably curious, and multi‑faced.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

if you have an operations background, we prefer experience administering large‑scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud‑based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real‑time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.