Technical Service Pro: Growth & Flexible Schedule

AXCS; Town of Richfield (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible schedule options

Paid holidays and vacation

Job summary

AXCS is seeking a Technical Service Representative to provide technical support for our equipment, coordinate warranty activities, and contribute to service training and documentation.

The role involves diagnosing mechanical, hydraulic, and electrical issues, supporting manufacturing and quality teams, and delivering customer-focused training. Occasional travel up to 15% is required, with strong emphasis on safety and accuracy.

Qualifications

• High school diploma or equivalent required.
• Associate degree in a related technical field preferred.
• Three to five years of experience in technical service, equipment repair, field service, or customer support.

Responsibilities

• Respond to customer and dealer technical support requests via phone, email, and other channels.
• Diagnose mechanical, hydraulic, and electrical product concerns using data and schematics.
• Process service parts orders, quotations, acknowledgments, and related requests.

Skills

Verbal communication

Written communication

Organization

Independent work

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Office

ERP / service management software

Job description

AXCS is seeking a Technical Service Representative to provide technical support for our equipment, coordinate warranty activities, and contribute to service training and documentation.

The role involves diagnosing mechanical, hydraulic, and electrical issues, supporting manufacturing and quality teams, and delivering customer-focused training. Occasional travel up to 15% is required, with strong emphasis on safety and accuracy.