Technical Service Training Lead

N C Machinery Co; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement: 401k with company match

Vision Insurance

Life/AD&D & Disability Insurance

Employee Assistance Program

Quarterly recognition cash program

Credit Union Membership

Career growth opportunities

Seniority bonus

Employee referral bonus

Job summary

N C Machinery Co is seeking a Service Training Instructor to design, develop, and deliver technical training for our service department and regional customers. The position is based in Anchorage, AK, with travel to local and remote locations as needed.

The role focuses on equipping employees to deliver exceptional customer service and meet training goals, requiring 4–6 years in a service environment and strong MS Office skills.

Qualifications

• High School diploma or equivalent is required.
• 4-6 years of experience in a service department or similar environment.
• Experience developing and delivering training material is required.
• Intermediate to strong Microsoft Word, Excel, and PowerPoint skills.
• Must possess a valid driver’s license.

Responsibilities

• Collaborate with Corporate Training Director, Service Managers, Supervisors, and customers to identify training needs.
• Design and develop technical service training using diverse instructional methods and technologies.
• Deliver training in live, in-person, and online formats for employees and customers.
• Review post-training evaluations and update material to improve learning outcomes.
• Coordinate travel, scheduling, and printing of training materials with the Training Administrative Assistant.
• Attend trainings and conferences to stay current with industry trends and technology.
• Travel to local and remote locations across the territory to provide training.

Skills

Organizational skills

Verbal and written communication

Self-motivated

Training needs assessment

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

N C Machinery Co is seeking a Service Training Instructor to design, develop, and deliver technical training for our service department and regional customers. The position is based in Anchorage, AK, with travel to local and remote locations as needed.

The role focuses on equipping employees to deliver exceptional customer service and meet training goals, requiring 4–6 years in a service environment and strong MS Office skills.