Technical Training Instructor

N C Machinery Co.; Anchorage (AK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k with company match

Profit sharing

Paid time off

Health insurance

Vision and dental

Employee assistance program

Career growth opportunities

Job summary

N C Machinery Co. in Anchorage, AK is seeking a Service Training Instructor to design, develop, and deliver technical training for the service department and regional customers.

The role ensures staff are well‑equipped to provide exceptional customer service and meet organizational standards and training goals. You will collaborate with the Corporate Training Director and Service Managers to tailor programs, deliver live and online sessions, and review evaluations to improve learning solutions.

Qualifications

• High School diploma or equivalent.
• Minimum 4–6 years’ experience in a service department or similar work environment.
• Experience in developing and delivering training material is required.
• Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
• Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
• Demonstrate excellent verbal and written communication skills, self‑motivated, and the ability to assess potential training needs.
• Must possess a valid driver’s license.

Responsibilities

• Collaborate with Corporate Training Director and Service Managers/Supervisors and customers to identify training needs.
• Design and develop technical service training using various instructional methods and technologies.
• Provide technical service training through live, in-person and online sessions for ongoing development of employees and customers.
• Review post-training evaluations to determine course effectiveness and update materials accordingly.
• Coordinate logistics for travel, scheduling, and printing of training materials with the Training Administrative Assistant.
• Attend trainings and conferences to stay current with industry trends and technology.
• Travel to local and remote locations across the territory to provide training.

Skills

Training delivery

Verbal communication

Organizational skills

Self-motivation

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Service Training Instructor – Anchorage, AK

Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge? Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide Service Technicians to be safe and successful in their career?

We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Anchorage, AK. The Service Training Instructor plays a key role in ensuring that our employees are well‑equipped to provide exceptional customer service and meet organizational standards and training goals.

Responsibilities

• Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
• Design and develop technical service training utilizing a variety of instructional methods and technologies.
• Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
• Review post‑training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
• Coordinate the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
• Attend training and conferences to stay current with the latest industry trends and technology.
• Travel to local and remote locations across our territory based on operational need to provide training.

Personal Attributes, Experience, and Education

• High School diploma or equivalent.
• Minimum 4–6 years’ experience in a service department or similar work environment.
• Experience in developing and delivering training material is required.
• Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
• Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
• Demonstrate excellent verbal and written communication skills, self‑motivated, and the ability to assess potential training needs.
• Must possess a valid driver’s license.

Employee Benefits

• Retirement: 401k w/ Company Match and Profit Sharing.
• Paid Time Off: Paid Vacation, Holiday & Sick Leave.
• Health Insurance: Premera Blue Cross Medical w/ Telehealth & Dental.
• Vision Insurance: VSP Vision Insurance.
• Insurance: Company Paid Life, AD&D & Disability Insurance.
• Guidance Resources: Employee Assistance Program.
• Rewards: Quarterly Employee Recognition Cash Program.
• Discounts: CAT Products, Rental/Sales Discounts.
• Financial Access: Credit Union Membership is available.
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years.
• Tenure: Seniority Bonus, starting at 5+ years.
• Talent Referral Program: Employee Referral Bonus.