Technical Training Instructor

N C Machinery Co; Anchorage (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement: 401k with company match

Vision Insurance

Life/AD&D & Disability Insurance

Employee Assistance Program

Quarterly recognition cash program

Credit Union Membership

Career growth opportunities

Seniority bonus

Employee referral bonus

Job summary

N C Machinery Co is seeking a Service Training Instructor to design, develop, and deliver technical training for our service department and regional customers. The position is based in Anchorage, AK, with travel to local and remote locations as needed.

The role focuses on equipping employees to deliver exceptional customer service and meet training goals, requiring 4–6 years in a service environment and strong MS Office skills.

Qualifications

• High School diploma or equivalent is required.
• 4-6 years of experience in a service department or similar environment.
• Experience developing and delivering training material is required.
• Intermediate to strong Microsoft Word, Excel, and PowerPoint skills.
• Must possess a valid driver’s license.

Responsibilities

• Collaborate with Corporate Training Director, Service Managers, Supervisors, and customers to identify training needs.
• Design and develop technical service training using diverse instructional methods and technologies.
• Deliver training in live, in-person, and online formats for employees and customers.
• Review post-training evaluations and update material to improve learning outcomes.
• Coordinate travel, scheduling, and printing of training materials with the Training Administrative Assistant.
• Attend trainings and conferences to stay current with industry trends and technology.
• Travel to local and remote locations across the territory to provide training.

Skills

Organizational skills

Verbal and written communication

Self-motivated

Training needs assessment

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Location

ANCHORAGE, AK
6450 ARCTIC BLVD
ANCHORAGE, AK 995181532, USA

Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge? Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide Service Technicians to be safe and successful in their career?

We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Anchorage, AK. The Service Training Instructor plays a key role in ensuring that our employees are well‑equipped to provide exceptional customer service and meet organizational standards and training goals.

Responsibilities

• Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
• Design and develop technical service training utilizing a variety of instructional methods and technologies.
• Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
• Review post‑training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
• Coordinate the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
• Attend training and conferences to stay current with the latest industry trends and technology.
• Travel to local and remote locations across our territory based on operational need to provide training.

Personal Attributes, Experience, and Education

• High School diploma or equivalent
• Minimum 4-6 years’ experience in a service department or similar work environment experience.
• Experience in developing and delivering training material is required.
• Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
• Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
• Demonstrate excellent verbal and written communication skills, self‑motivated, and the ability to assess potential training needs.
• Must possess a valid driver’s license.

Employee Benefits

We offer a competitive benefits package that includes a base salary.

• Retirement: 401k w/ Company Match and Profit Sharing
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.