Technical Service Specialist: Coatings & Color Expert

Mankiewicz Coatings USA; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) employer contribution

Paid Time Off (PTO)

Employee recognition program

Referral bonus

Job summary

Mankiewicz Coatings USA is seeking a Technical Service Representative to support our Automotive team with technical expertise and exceptional customer service. This role covers technical questions, product trials, and application projects for customers and prospects in the Western Michigan region.

The ideal candidate will hold a Bachelor's in Engineering, Chemistry, or Colorimetry, and demonstrate strong communication skills, color reproduction abilities, and proficiency with application

Qualifications

• Bachelor's degree required in Engineering, Chemistry or Colorimetry preferred.
• Excellent verbal and written communication with customers.
• Ability to work independently and meet deadlines under pressure.

Responsibilities

• Provide technical support on the implementation of new Mankiewicz products.
• Present new products and advantages to customers according to their processes.
• Adjust products and colors to customer needs and issues.
• Support color lab and liaise with production, customer service, sales and development on color issues.
• Reproduce colors on various polyurethane, epoxy, water, and solvent based platforms.
• Direct application-technological trials and document them.
• Advise customers on application equipment.
• Test application parameters for new products with lab cooperation.
• Gather information on and resolve customer application problems and complaints.
• Instruct customers' painters and application engineers; share application knowledge.

Skills

Communication skills

Ability to work under pressure

Independent work

Education

Bachelor's degree in Engineering, Chemistry or Colorimetry

Tools

Microsoft Office

Nozzles and pumping systems

Job description

Mankiewicz Coatings USA is seeking a Technical Service Representative to support our Automotive team with technical expertise and exceptional customer service. This role covers technical questions, product trials, and application projects for customers and prospects in the Western Michigan region.

The ideal candidate will hold a Bachelor's in Engineering, Chemistry, or Colorimetry, and demonstrate strong communication skills, color reproduction abilities, and proficiency with application