Automotive Coatings Field Tech: Troubleshooting & Support

NPA Coatings; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Annual incentive bonus

11 paid holidays and PTO

Comprehensive health plans and 401(k)"

Tuition reimbursement and recognition

Company events

Job summary

Nippon Paint Automotive Americas Inc. is seeking a Field Technical Service Representative in the automotive coatings space.

The role focuses on line performance tracking, technical troubleshooting of color and appearance, and reporting, with emphasis on inventory management and collaboration with the account team. The position requires an associate degree or equivalent automotive paint experience, strong communication, data interpretation, and the ability to work with two-component coatings and

Qualifications

• Associate degree or 2+ years of customer-based technical experience in automotive paints.
• Proficient computer and software skills.
• Strong communication and data interpretation abilities.
• Good organization and data collection/graphing.
• Interpersonal and relationship-building skills.

Responsibilities

• Build effective working relationships with key customer contacts.
• Coordinate day-to-day operations with customers and Cleveland personnel.
• Monitor NPAA online performance, processing, color and appearance criteria.
• Communicate issues and improvement opportunities to design, QA, color lab and production teams.
• Obtain build data, inventory, and usage information for account management and supply planning.
• Assist sales to resolve pricing, credit, debit, and RGA issues.
• Implement and track value-added activities to improve paint production process.
• Analyze paint/process problems and implement preventative actions.
• Generate reports, data, presentations, and documentation for accounts.
• Coordinate and execute technical service needs of the customer.
• Recommend process changes for product performance improvement.
• Coordinate sample submissions and production trials.
• Participate in CIA program at facilities.
• Assist in development of customer line correlation and formula verification.
• Communicate color adjustments on batches/samples to site reps and Cleveland personnel.
• Manage consignment programs at customer sites if required.

Skills

Computer skills

Communication skills

Organizational skills

Interpersonal skills

Customer focus

Problem solving

Respirator PPE

Isocyanates handling

Education

Associate degree

Tools

SAP

Job description

Nippon Paint Automotive Americas Inc. is seeking a Field Technical Service Representative in the automotive coatings space.

The role focuses on line performance tracking, technical troubleshooting of color and appearance, and reporting, with emphasis on inventory management and collaboration with the account team. The position requires an associate degree or equivalent automotive paint experience, strong communication, data interpretation, and the ability to work with two-component coatings and