Senior Field Technical Service Specialist - Coatings

Nippon Paint Automotive Americas, Inc.; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus structure

Time off & holidays

Health & retirement

Career growth & recognition

Culture & community

Job summary

Nippon Paint Automotive Americas, Inc. is seeking a Senior Field Technical Service Representative to lead line performance and color/appearance troubleshooting, while tracking inventory and coordinating with account teams.

You will support new model color program management and customer complaint handling on site. The role requires hands-on QC testing, reporting, and close collaboration with the FTS Specialist, Technical Account Coordinator, and Account Manager.

Qualifications

• Minimum of 3 years of customer based technical experience in coatings industry (2 year degree preferred).
• Computer and software skills are a must (Microsoft Excel and Word).
• Communication skills (report writing and data interpretation).
• Good organizational skills (data collection / graphing).
• Interpersonal skills.
• Strong customer focus and relationship building skills.
• Good problem solving skills.
• Be able to work with 2 component coatings and isocyanates.
• Time management skills.
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use.

Responsibilities

• Coordinate day-to-day operations and projects with customer base and Lansing personnel via maintaining action register.
• Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management.
• Assist in generating all reports, data, presentations and documentation on projects and issues pertinent to the account; update Action Registers and chair internal meetings as required.
• Maintain Line Audit and Trial Form documentation.
• Complete necessary reports to effectively track NPAA performance at account; facilitate internal team meetings for action register and other project reviews.
• Assist Account Manager in accurate forecasting of materials.
• Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria.
• Perform QC tests on NPAA materials on site as required.
• Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality.
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization.
• Track and document process and/or robot program changes; recommend improvements.
• Coordinate and monitor sample submissions and production trials.
• Enter Customer Complaint and RGA requirements with sales and account manager.
• Monitor customer production runs and communicate customers’ performance requirements within account.
• Document customer line process to maintain correlation, determine root causes as needed, and assist in determining preventive actions.
• Participate in facility continuous improvement activity programs.

Skills

Customer focus

Communication

Interpersonal skills

Problem solving

Data interpretation

Education

2 year degree

Tools

Microsoft Excel

Microsoft Word

Job description

Nippon Paint Automotive Americas, Inc. is seeking a Senior Field Technical Service Representative to lead line performance and color/appearance troubleshooting, while tracking inventory and coordinating with account teams.

You will support new model color program management and customer complaint handling on site. The role requires hands-on QC testing, reporting, and close collaboration with the FTS Specialist, Technical Account Coordinator, and Account Manager.