Field Technical Service Rep: Automotive Coatings & Quality

Nippon Paint Automotive Americas, Inc.; Greeneville (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

Nippon Paint Automotive Americas, Inc. seeks a Field Technical Service Representative to support line performance and color/appearance troubleshooting in Greeneville, TN.

You will manage field trials, report color/quality trends, and assist in production issue resolution for customer lines. The role requires BS or 2 years of automotive paints experience, strong communication and data skills, and ability to work cross-functionally with sales and technical teams to optimize processes and color

Qualifications

• Bachelor’s degree or minimum 2 years of customer-based technical experience in automotive paints required.
• Computer and software skills required.
• Communication skills (report writing and data interpretation).
• Good organizational skills (data collection / graphing).
• Interpersonal skills and strong customer focus.

Responsibilities

• Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland facility via action register management and regular technical project meetings with customer base
• Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria
• Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management
• Responsible for implementing & tracking as necessary all value-added activities at the customer that improve the production process and production process issues
• Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization
• Monitor customer production runs and determine customers’ performance requirements within account
• Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed
• Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
• Perform QC tests on NPAA materials on site regularly or as required by customer.
• Recommend process and/or robot program changes for product performance improvement
• Document customer line process to determine root cause and preventive action for problems & improvements
• Coordinate sample submissions and production trials
• Participate in facility continuous improvement activity programs
• Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.

Skills

Communication skills

Time management

Problem-solving

Interpersonal skills

Customer focus

Education

Bachelor's degree / 2 years automotive paints experience

Tools

Computer skills

Job description

Nippon Paint Automotive Americas, Inc. seeks a Field Technical Service Representative to support line performance and color/appearance troubleshooting in Greeneville, TN.

You will manage field trials, report color/quality trends, and assist in production issue resolution for customer lines. The role requires BS or 2 years of automotive paints experience, strong communication and data skills, and ability to work cross-functionally with sales and technical teams to optimize processes and color