Technical Service Lead — Construction Materials

LATICRETE International; City of Utica (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Paid vacation and sick time

Flexible spending

Life Insurance, AD&D and Supplemental Insurance

Job summary

LATICRETE International is hiring a Technical Support Manager in Utica, New York. The role involves supervising daily operations of technical service representatives and providing expert guidance in the construction products industry.

The ideal candidate should have a minimum of 7 years in the construction industry and 3 years in technical support. Effective communication and supervisory skills are essential, along with the ability to lift up to 50 pounds, and knowledge of the LATICRETE product line.

Qualifications

• Minimum 7 years experience in the construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise daily operations of technical service representatives.
• Manage representative attendance, scheduling, and performance evaluations.
• Provide technical service to architects, contractors and distributors.
• Review and prepare technical documents; architectural details and specifications.
• Coordinate requests for technical service and training with sales.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Fluency in a second language

Team cooperation

Education

Associate's Degree or equivalent work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

ERP and CRM systems

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is hiring a Technical Support Manager in Utica, New York. The role involves supervising daily operations of technical service representatives and providing expert guidance in the construction products industry.

The ideal candidate should have a minimum of 7 years in the construction industry and 3 years in technical support. Effective communication and supervisory skills are essential, along with the ability to lift up to 50 pounds, and knowledge of the LATICRETE product line.