Technical Service Engineer — Specialty Chemicals

Element Solutions Inc; Alpharetta (GA); On-site; USD 78,906 - 118,358; Full time

Benefits offered by this job

401(k) with company matching

Life Insurance

Medical Insurance

9 holidays

Job summary

Element Solutions Inc. seeks a customer-focused Technical Service Representative to combine strong technical knowledge with excellent interpersonal skills.

You will support customers with product applications and troubleshooting, conduct on-site visits for trials and installations, and collaborate with R&D, Quality, and Sales to resolve issues and drive growth. The role emphasizes training, technical reporting, and market feedback to inform product development.

Qualifications

• Experience in specialty chemicals or related industries.
• Strong technical knowledge with ability to troubleshoot.
• Excellent verbal and written communication.
• Ability to manage technical trials and service projects.
• Experience supporting product applications and trials on-site.

Responsibilities

• Provide technical assistance to customers including troubleshooting and recommendations.
• Conduct on-site visits to support trials, installations, and evaluations.
• Serve as a subject matter expert on product performance.
• Deliver technical presentations and training for customers and internal teams.
• Collaborate with R&D, Quality, and Sales to resolve issues and ensure customer satisfaction.
• Prepare detailed reports on technical findings, trials, and recommendations.
• Gather insights on customer needs and market trends to support product development.

Skills

Customer-centric

Analytical

Clear communication

Collaborative

Adaptable

Tools

CRM systems

Microsoft Office

Technical documentation tools

Job description

Element Solutions Inc. seeks a customer-focused Technical Service Representative to combine strong technical knowledge with excellent interpersonal skills.

You will support customers with product applications and troubleshooting, conduct on-site visits for trials and installations, and collaborate with R&D, Quality, and Sales to resolve issues and drive growth. The role emphasizes training, technical reporting, and market feedback to inform product development.