Technical Service Engineer – Electric Motors
weg
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Benefits offered by this job
Job summary
WEG Electric Corp. is seeking a Service Engineer I in Duluth, GA to provide technical support for motors and motor-driven equipment.
The role involves assisting customers, distributors, and service centers with applications, troubleshooting, warranty claims, and repair recommendations. The position targets professionals with several years of technical support or industrial experience who wish to deepen knowledge in electric motors, industrial applications, and customer-focused technical support,
Qualifications
- Minimum 3 years in technical support, service engineering, warranty, or related customer support.
- Strong knowledge of electric motors and motor applications.
- Ability to read electrical schematics, specs, and product documentation.
Responsibilities
- Provide technical support to customers and end users via phone and email.
- Troubleshoot product and application issues and recommend solutions.
- Receive, review, and process warranty claims.
- Coordinate warranty claims with service providers and customers.
- Prepare return authorizations and factory bill-back documentation as needed.
- Track warranty trends and develop management reports.
- Collaborate with Engineering, Quality, Sales, and Operations.
- Maintain accurate customer records and logs.
Skills
Education
Tools
Job description
WEG Electric Corp. is seeking a Service Engineer I in Duluth, GA to provide technical support for motors and motor-driven equipment.
The role involves assisting customers, distributors, and service centers with applications, troubleshooting, warranty claims, and repair recommendations. The position targets professionals with several years of technical support or industrial experience who wish to deepen knowledge in electric motors, industrial applications, and customer-focused technical support,
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