Technical Service Engineer – Electric Motors

weg

Duluth (GA)

On-site

USD 55,000 - 75,000

Full time

2 days ago
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Benefits offered by this job

Health benefits

Job summary

WEG Electric Corp. is seeking a Service Engineer I in Duluth, GA to provide technical support for motors and motor-driven equipment.

The role involves assisting customers, distributors, and service centers with applications, troubleshooting, warranty claims, and repair recommendations. The position targets professionals with several years of technical support or industrial experience who wish to deepen knowledge in electric motors, industrial applications, and customer-focused technical support,

Qualifications

  • Minimum 3 years in technical support, service engineering, warranty, or related customer support.
  • Strong knowledge of electric motors and motor applications.
  • Ability to read electrical schematics, specs, and product documentation.

Responsibilities

  • Provide technical support to customers and end users via phone and email.
  • Troubleshoot product and application issues and recommend solutions.
  • Receive, review, and process warranty claims.
  • Coordinate warranty claims with service providers and customers.
  • Prepare return authorizations and factory bill-back documentation as needed.
  • Track warranty trends and develop management reports.
  • Collaborate with Engineering, Quality, Sales, and Operations.
  • Maintain accurate customer records and logs.

Skills

Electric motors
Technical support
Troubleshooting
Customer service

Education

Bachelor's in Electrical Engineering
Technical certificate
HS diploma / GED

Tools

Microsoft Office
ERP systems

Job description

WEG Electric Corp. is seeking a Service Engineer I in Duluth, GA to provide technical support for motors and motor-driven equipment.

The role involves assisting customers, distributors, and service centers with applications, troubleshooting, warranty claims, and repair recommendations. The position targets professionals with several years of technical support or industrial experience who wish to deepen knowledge in electric motors, industrial applications, and customer-focused technical support,

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