Industrial Tech Support Engineer — Motors & Drives

WEG Electric Corp

Duluth (GA)

On-site

USD 65,000 - 80,000

Full time

3 days ago
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Job summary

WEG Electric Corp. in Duluth, GA is seeking a Technical Support Specialist - Industrial Products to provide technical troubleshooting, startup assistance, and post-sales support for WEG motors, drives, and related products. The role targets candidates with electrical/electronic backgrounds and a hands-on approach to customer service.

You will document service activities, assist field personnel, and contribute to warranty analyses while maintaining organized lab and service records.

Qualifications

  • 1+ years in technical support or related fields.
  • Experience troubleshooting electrical/electronic/industrial equipment preferred.
  • Experience supporting customers or field personnel is a plus.

Responsibilities

  • Provides technical support to customers by phone or email, including basic startup of WEG products.
  • Provides after-hours phone support.
  • Records calls and emails in the technical support database.
  • Assists field support with drawings and resources as needed.
  • Maintains organized workbenches and lab, and supports the Parts department.

Skills

Troubleshooting
Electrical systems
Schematics reading
Communication skills
Documentation
IT/database usage

Education

Associate degree or technical certification in Electrical Systems/Electronics/Mechatronics
High School Diploma or GED
Recent technical graduates encouraged

Job description

WEG Electric Corp. in Duluth, GA is seeking a Technical Support Specialist - Industrial Products to provide technical troubleshooting, startup assistance, and post-sales support for WEG motors, drives, and related products. The role targets candidates with electrical/electronic backgrounds and a hands-on approach to customer service.

You will document service activities, assist field personnel, and contribute to warranty analyses while maintaining organized lab and service records.

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