Industrial Tech Support Engineer — Motors & Drives

WEG Electric Corp

Duluth (GA)

On-site

USD 65,000 - 80,000

Full time

3 days ago

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Job summary

WEG Electric Corp. in Duluth, GA is seeking a Technical Support Specialist - Industrial Products to provide technical troubleshooting, startup assistance, and post-sales support for WEG motors, drives, and related products. The role targets candidates with electrical/electronic backgrounds and a hands-on approach to customer service.

You will document service activities, assist field personnel, and contribute to warranty analyses while maintaining organized lab and service records.

Qualifications

1+ years in technical support or related fields.
Experience troubleshooting electrical/electronic/industrial equipment preferred.
Experience supporting customers or field personnel is a plus.

Responsibilities

Provides technical support to customers by phone or email, including basic startup of WEG products.
Provides after-hours phone support.
Records calls and emails in the technical support database.
Assists field support with drawings and resources as needed.
Maintains organized workbenches and lab, and supports the Parts department.

Skills

Troubleshooting

Electrical systems

Schematics reading

Communication skills

Documentation

IT/database usage

Education

Associate degree or technical certification in Electrical Systems/Electronics/Mechatronics

High School Diploma or GED

Recent technical graduates encouraged

Job description

You will document service activities, assist field personnel, and contribute to warranty analyses while maintaining organized lab and service records.

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