Service Engineer I – Motors

WEG Electric Corp; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits package

Job summary

WEG Electric Corp is seeking a Service Engineer I to join our team in Duluth, GA. You will provide technical support via phone and email, troubleshoot issues, and manage warranty claims and third-party service coordination.

Ideal candidates have 3+ years in technical support or service engineering, with strong knowledge of electric motors and reading schematics. This on-site role offers growth within a global motor manufacturer.

Qualifications

• High School Diploma or GED required.
• Technical certificate in an electrical, mechanical or related discipline preferred.
• Bachelor's Degree in Electrical Engineering or a related field strongly preferred.

Responsibilities

• Provide technical support to customers and end users via phone and email.
• Troubleshoot product and application issues and recommend appropriate solutions.
• Receive, review and process warranty claims.
• Analyze warranty claim information and request additional details when required.
• Communicate technical and quality related issues with internal departments including Engineering, Quality, Sales and Operations.
• Serve as a technical resource for both internal and external customers.
• Issue warranty credits and coordinate claim resolution with customers and service providers.
• Prepare return authorisations, RGAs and factory bill back documentation as needed.
• Track product failures and warranty trends to support quality improvement initiatives.
• Develop warranty and service related reports for management.
• Recommend replacement parts and repair options to customers.
• Coordinate third-party service support when required.
• Maintain warranty repair logs and accurate customer records.
• Collaborate with team members to share technical knowledge and support departmental objectives.
• Perform other duties and special projects as assigned.

Skills

Electric motors knowledge

Troubleshooting

Schematics reading

Customer support

Education

High School Diploma or GED

Technical certificate in electrical/mechanical discipline

Bachelor's Degree in Electrical Engineering or related field

Tools

MS Office

Job description

About the role

WEG Electric Corp has an exciting opportunity for a Service Engineer I to join our team in Duluth, GA. The Service Engineer I provides technical support for WEG products by assisting customers, distributors, service centres and internal teams with product applications, troubleshooting warranty claims and repair recommendations. This role serves as a key technical resource, responding to customer inquiries via phone and email while supporting warranty administration and coordination with third-party service providers. This position is well‑suited for professionals with several years of technical support or industrial experience who are looking to further develop their expertise in electric motors, industrial applications and customer‑focused technical support. Working closely with experienced engineers and cross‑functional teams, the Service Engineer I builds product knowledge while contributing to customer satisfaction and operational excellence.

Primary Responsibilities

• Provide technical support to customers and end users via phone and email
• Troubleshoot product and application issues and recommend appropriate solutions
• Receive, review and process warranty claims
• Analyze warranty claim information and request additional details when required
• Communicate technical and quality related issues with internal departments including Engineering, Quality, Sales and Operations
• Serve as a technical resource for both internal and external customers
• Issue warranty credits and coordinate claim resolution with customers and service providers
• Prepare return authorisations, RGAs and factory bill back documentation as needed
• Track product failures and warranty trends to support quality improvement initiatives
• Develop warranty and service related reports for management
• Recommend replacement parts and repair options to customers
• Coordinate third-party service support when required
• Maintain warranty repair logs and accurate customer records
• Collaborate with team members to share technical knowledge and support departmental objectives
• Perform other duties and special projects as assigned

Education

• High School Diploma or GED required
• Technical certificate in an electrical, mechanical or related discipline preferred
• Bachelor's Degree in Electrical Engineering or a related field strongly preferred

Experience & Knowledge

• Minimum of 3 years of experience in a technical support, service engineering, warranty or related customer support role
• Strong knowledge of electric motors and motor applications
• Working knowledge of industrial and manufacturing environments
• Ability to read and interpret technical drawings, schematics, specifications and product documentation
• Understanding of troubleshooting methodologies and technical problem solving
• Knowledge of warranty processes and product support practices preferred
• Familiarity with Microsoft Office applications and business systems

About WEG Electric Corp

WEG Electric Corp is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world, producing more than 21 million units annually.

Founded in 1961, WEG Electric Corp operates mainly in the sector of capital goods, having five main businesses - Motors, Energy, Automation, Coatings, Transmission & Distribution - providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers and generators.

The US corporate office is located in Duluth, GA, with manufacturing units in Minnesota, Indiana and Missouri.

We have over 30 thousand employees worldwide.

Visit www.wegnet for more information.

• We offer a pleasant work environment, competitive compensation and full benefits package.

Eligibility and Equal Opportunity

Must be authorised to work in the United States. WEG Electric Corp does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity / Affimative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.