Service Engineer I: Electric Motors & Technical Support

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA is seeking a Service Engineer I to provide technical support for our products, assist customers, distributors, and service centers with applications, troubleshooting, and warranty processing.

You will coordinate with engineering, quality, sales, and operations to resolve issues, prepare return authorizations, and contribute to warranty trend analysis and ongoing service improvement.

Qualifications

• Minimum of 3 years of experience in a technical support, service engineering, warranty, or related customer support role.
• Strong knowledge of electric motors and motor applications.
• Working knowledge of industrial and manufacturing environments.
• Ability to read and interpret technical drawings, schematics, specifications, and product documentation.
• Understanding of troubleshooting methodologies and technical problem-solving.
• Knowledge of warranty processes and product support practices preferred.
• Familiarity with Microsoft Office applications and business systems.

Responsibilities

• Provide technical support to customers and end users via phone and email.
• Troubleshoot product and application issues and recommend appropriate solutions.
• Receive, review, and process warranty claims.
• Analyze warranty claim information and request additional details when required.
• Communicate technical and quality-related issues with internal departments, including Engineering, Quality, Sales, and Operations.
• Serve as a technical resource for both internal and external customers.
• Issue warranty credits and coordinate claim resolution with customers and service providers.
• Prepare return authorizations (RGAs) and factory bill-back documentation as needed.
• Track product failures and warranty trends to support quality improvement initiatives.
• Develop warranty and service-related reports for management.
• Recommend replacement parts and repair options to customers.
• Coordinate third-party service support when required.
• Maintain warranty repair logs and accurate customer records.
• Collaborate with team members to share technical knowledge and support departmental objectives.
• Perform other duties and special projects as assigned.

Skills

Technical support

Troubleshooting

Warranty claims

Electrical motors

Education

High school diploma

Technical certificate

Bachelor's degree in Electrical Engineering

Job description

WEG Electric Corp. in Duluth, GA is seeking a Service Engineer I to provide technical support for our products, assist customers, distributors, and service centers with applications, troubleshooting, and warranty processing.

You will coordinate with engineering, quality, sales, and operations to resolve issues, prepare return authorizations, and contribute to warranty trend analysis and ongoing service improvement.