Technical Service Dispatch Coordinator

FANUC America Corporation; Houston (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

FANUC America Corporation is seeking a Technical Specialist – Service Dispatch to coordinate schedules between engineers and customers within the service center region. You will support service center operations and align activities with company goals while fostering a customer-focused team environment.

Responsibilities include coordinating with supervisors, determining scope and site schedules, and using Oracle Service Request and Five9 CRM to document service tickets and track customer

Qualifications

• Requires Associate degree or technical diploma or equivalent experience.
• Proficiency with PC-based systems and MS Office software.
• Knowledge of FANUC policies/procedures and product knowledge.

Responsibilities

• Coordinate with supervisors to schedule resources and materials for field service work.
• Communicate with customers to determine scope of work and site schedules.
• Research parts and technical documents to support engineers.

Skills

MS Office proficiency

Research and document handling

Education

Associate degree or technical diploma

Tools

Oracle Service Request

Five9 CRM

Job description

FANUC America Corporation is seeking a Technical Specialist – Service Dispatch to coordinate schedules between engineers and customers within the service center region. You will support service center operations and align activities with company goals while fostering a customer-focused team environment.

Responsibilities include coordinating with supervisors, determining scope and site schedules, and using Oracle Service Request and Five9 CRM to document service tickets and track customer