Technical Service Dispatch

FANUC America Corporation; Houston (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

FANUC America Corporation is seeking a Technical Specialist – Service Dispatch to coordinate schedules between engineers and customers within the service center region. You will support service center operations and align activities with company goals while fostering a customer-focused team environment.

Responsibilities include coordinating with supervisors, determining scope and site schedules, and using Oracle Service Request and Five9 CRM to document service tickets and track customer

Qualifications

• Requires Associate degree or technical diploma or equivalent experience.
• Proficiency with PC-based systems and MS Office software.
• Knowledge of FANUC policies/procedures and product knowledge.

Responsibilities

• Coordinate with supervisors to schedule resources and materials for field service work.
• Communicate with customers to determine scope of work and site schedules.
• Research parts and technical documents to support engineers.

Skills

MS Office proficiency

Research and document handling

Education

Associate degree or technical diploma

Tools

Oracle Service Request

Five9 CRM

Job description

Who You Are

The Technical Specialist – Service Dispatch will play a critical role in supporting service center operations by coordinating schedules between engineers and customers alongside the Service Center Manager. This position ensures efficient customer support for FANUC products within the service center region. Through effective influence and cross‑functional coordination of resource management, the Technical Specialist will support the alignment of service center activities with company‑wide goals and objectives while fostering a collaborative and customer‑focused team environment. This role can serve as a pathway into field service management or other support roles.

How It's Done

• Coordinate with Supervisor/Manager to schedule resources and materials to perform Field Service work
• Communicate with customers to determine scope of work details and site schedules
• Ability to research parts and technical documents for supporting engineers
• Coordinate responsibilities, activities and schedules with Manager and/or Supervisors of Field Service to ensure complete customer satisfaction, proper billing, and retrieval of POs from customers
• Correspond with customers to ensure service expectations are met
• Help to ensure the company/customer service activities are properly documented and tracked through entering and tracking service tickets (Oracle - Service Request) and familiarity with CRM/call centre platform (Five9).

What You Need

• Associate degree in engineering, technical discipline or related, Electrical Technician Diploma, or equivalent relevant experience.
• Experience using computerized business systems, PC based, including MS-Office, etc.
• Knowledge of company policies/procedures
• FANUC product knowledge

At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization—whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments.

Good luck—and thank you for your continued dedication to FANUC America.

Sponsorship will not be considered for this position.

Equal Opportunity Employer, including disabled and veterans.