Service Dispatch Coordinator | Schedule & Dispatch Techs

The-Fagan-Company; Kansas City (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

The-Fagan-Company is seeking a dispatch support specialist to grow the local office by coordinating service and maintenance accounts across a defined geographic area in Kansas City. You will align technicians and sales support to ensure timely project execution and will assist with general administrative tasks as requested.

Your role includes handling client service calls, job creation, scheduling, and dispatch, while maintaining accurate logs, payroll documentation, and job files to support

Responsibilities

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
• Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable).
• Enter tech’s time into AS400.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.
• Complete service work order and print the “pre-invoice” for review.
• Keep tracking sheet for date of requests and receipt of reports.
• Maintain certified payroll report files for each job.

Job description

The-Fagan-Company is seeking a dispatch support specialist to grow the local office by coordinating service and maintenance accounts across a defined geographic area in Kansas City. You will align technicians and sales support to ensure timely project execution and will assist with general administrative tasks as requested.

Your role includes handling client service calls, job creation, scheduling, and dispatch, while maintaining accurate logs, payroll documentation, and job files to support