Admin & Service Dispatch Coordinator

Fujitec-America; Moorestown Township (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Fujitec America is seeking a detail-oriented administrative assistant to provide comprehensive support for the branch office. You will handle front-desk tasks, coordinate service calls, create and track service/predictive maintenance tickets, and assist with payroll entries and accounts payable.

You will manage union pay rates, maintain records, and liaise with customers, vendors, and headquarters. A minimum of 2 years in related roles and a high school diploma are required, with regular on-site

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Minimum 2 years in related.

Responsibilities

• Answer and transfer phone calls, screening and taking messages when necessary.
• Dispatch/coordinate service calls to technicians prioritizing them based on urgency and importance.
• Create service tickets in system by logging all significant information regarding the customer request for service.
• Use systems for Service Maintenance creation and edits for new accounts and existing accounts for changes, credits, and discounts, etc.
• Be engaged on aging accounts and help organize and assist and contact customers on all collection needs.
• Organize the escalation of accounts by notifying customers and assisting branch leadership and Sales as directed.
• Assist mechanics with issues encountered with service tickets and ensure they are properly resolved for time entry and payroll.
• Update on-call schedule and notify answering service and mechanics of changes when needed.
• Enter construction and mod employee's hours. Ensure proper payroll processing in Vision and transmittal in ADP.
• Enter and maintain union employee's approved pay rates and increases.
• Perform accounts payable duties to include researching purchase orders, maintaining packing list and invoice files, coordinating invoice approval and routing to corporate AP department.
• Maintain filing systems to include electronic filing as assigned.
• Conduct research, compile and generate reports.
• Prepare agendas and schedules for meetings. Record and distribute minutes or other meeting records.
• Open and route incoming mail and packages. Prepare outgoing mail and packages.
• Maintain contact with customers, outside vendors and corporate headquarters.
• Serve as backup for other administrative duties as needed.

Skills

Communication

Customer Service Orientation

Planning and Organizing

Teamwork and Cooperation

Technical Professional Knowledge

Education

High School Diploma or equivalent

Job description

Fujitec America is seeking a detail-oriented administrative assistant to provide comprehensive support for the branch office. You will handle front-desk tasks, coordinate service calls, create and track service/predictive maintenance tickets, and assist with payroll entries and accounts payable.

You will manage union pay rates, maintain records, and liaise with customers, vendors, and headquarters. A minimum of 2 years in related roles and a high school diploma are required, with regular on-site