Robotic Field Service Engineer

FANUC America Corporation

Town of West Union (NY)

On-site

USD 64,740 - 104,924

Full time

14 days+

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Benefits offered by this job

Medical Insurance

401(k) Retirement Program

Life Insurance

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Generous Holiday & Vacation Program

Job summary

FANUC America Corporation is seeking a Field Service Engineer to provide onsite emergency and unscheduled repair services for FANUC robots at customer locations. The role requires extensive travel (80% or more) to sites across the Robotics Northeast region, with potential extended hours and on-call responsibilities.

The ideal candidate will have 2+ years of robotics integration or service experience, strong troubleshooting skills, and the ability to read technical drawings.

Qualifications

Associate degree in robotics or related tech preferred; hands-on experience considered
Minimum two years of robotics integration, installation, or service experience
Ability to read electrical/mechanical/pneumatic prints and docs
Familiarity with FANUC CNC controls and related platforms

Responsibilities

Discuss, diagnose, and repair robot problems at customer sites
Troubleshoot, repair, and maintain robot units, controllers, and electrical devices
Document performance, failure modes, and results for troubleshooting and repair
Provide daily status reports to Service Supervisor/Manager & Dispatch
Complete field service reports with problem, action, and cost details
Maintain service toolkit and documentation for rapid response
Coordinate with supervisor/manager to ensure customer satisfaction and billing

Skills

Robotics experience

Troubleshooting

Read electrical/mechanical prints

Travel willingness

Education

Associate’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or related technical discipline

Bachelor’s degree preferred

Tools

FANUC CNC controls

R30iB/R30iA knowledge

Job description

Who You Are

The Field Service Engineer is responsible for providing FANUC America Corporation with onsite emergency and unscheduled repair services, including troubleshooting, programming, maintenance, and system support for FANUC robots and related equipment at customer locations. This role requires the ability to respond to customer sites on short notice and remain onsite as long as needed to diagnose and resolve issues, which may involve extended hours, nights, weekends, and holidays. The Field Service Engineer must consistently comply with FANUC America Corporation and customer schedules, work rules, and conduct standards.

The ideal candidate is a customer-focused problem solver with a strong service-first mindset and hands-on experience with FANUC technology. Based in or near the Binghamton, NY area, this individual will oversee operations across the Robotics Northeast regional territory, supporting business needs, ensuring consistent performance, and driving alignment with organizational goals.

How It's Done

Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
Complete customer calls to understand the required parts and software needed for the visit
Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
Maintain a service tool kit and documentation to facilitate rapid customer response
Participate in the rotation of the Hot Pager for after-hours service support
Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis

What You Need

Associate’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands‑on experience will be considered
Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs
Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
Familiar with standard machining practices, tooling, fixtures, and gauges
Ability to work safely and effectively in compliance with OSHA regulations, company policies, and customer safety requirements
Must be willing to travel extensively (80% or more) to customer sites, sometimes with short notice
Must have, or be able to obtain, a valid driver’s license and be able to drive throughout the organization’s service area for business purposes
Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

What Would Be Even Better

Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands‑on experience will be considered
Two or more years of experience working in a related environment with robotics integration, installation, or service repairs
Knowledge or experience with legacy platforms or FANUC CNC controls is preferred and considered a strong asset
Demonstrated ability to quickly analyze complex customer issues, apply sound judgment, and implement effective, timely resolutions in high‑pressure situations
Customer‑focused professional with strong verbal, written, and presentation skills, capable of communicating technical information clearly to both technical and non‑technical audiences
Ability to read and interpret PLC ladder logic is a plus
Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms is a plus

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we're excited to invite talented individuals like you to explore what's possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

FANUC American is seeking a qualified applicant for a Field Service Engineer role. The pay range for this position is $64,740 - $104,924 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: