Field Services Engineer

Insight Global; Rochester Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading supplier of automation for manufacturing is seeking an eager Associate Service Engineer to perform preventative maintenance on robots at customer sites. Responsibilities include troubleshooting, repair, and maintenance of robots, providing telephone support, and documenting performance issues. Candidates should have experience with FANUC robots and be able to work with minimal supervision. The position requires the ability to travel heavily and work overtime as needed, making it ideal for motivated individuals ready to tackle challenges in diverse environments.

Qualifications

• Experience with FANUC robot troubleshooting as a technician or in school.
• Ability to interpret electrical, mechanical, and pneumatic prints.
• Ability to work safely and effectively within OSHA Laws.

Responsibilities

• Perform preventative maintenance on robots at customer sites.
• Troubleshoot, repair, and maintain robots and controllers.
• Provide telephone-based troubleshooting support to customers.

Skills

FANUC robot troubleshooting

Interpret electrical, mechanical, and pneumatic prints

Work safely within OSHA Laws

Ability to work with little supervision

Comfortable with heavy travel and overtime

Education

Associate’s Degree in Applied Science or equivalent

Job description

Requirements

• Experience with FANUC robot troubleshooting as a technician or in school.
• Ability to interpret electrical, mechanical, and pneumatic prints and related technical documentation.
• Ability to work safely and effectively within OSHA Laws.
• Able to work at customer sites with little direct supervision.
• Comfortable with heavy travel, overtime work, and 2nd and 3rd shift when needed on assignments.

Plusses

• Ability to read and interpret PLC ladder logic a plus.
• Associate’s Degree in an Applied Science or equivalent technical education preferred.

Responsibilities

• A leading supplier of automation for manufacturing is looking for an eager Associate Service Engineer to do preventative maintenance on robots at customer sites.
• Troubleshooting, repair, and maintenance of robots and controllers, electrical control devices, and peripheral equipment.
• Provide telephone‑based troubleshooting through the Hotline to support customers in resolving related peripheral equipment operational problems.
• Documenting products and related peripheral equipment performance and failure modes.
• Daily reporting to Service Management to update status & availability.
• Completion of a Service Report for each customer call.
• Maintenance of a service toolkit to facilitate rapid customer response.
• Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.