Associate Mechatronics Field Engineer

FANUC America Corporation

Hoffman Estates (IL)

On-site

USD 53,578 - 85,948

Full time

14 days+

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Benefits offered by this job

Medical Insurance

401(k)

Life Insurance

Disability Insurance

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Holiday & Vacation Program

Job summary

The FANUC America Corporation Associate Field Service Engineer will be responsible for on-site repair, troubleshooting and maintenance for CNCs and related peripherals across Illinois and nearby states. Travel 80%–90% to customer sites, with 2–8 overnight stays per month in accordance with company guidelines.

The role requires a High School Diploma or GED (associate/bachelor preferred in Electronics/Mechatronics) and strong diagnostic, problem-solving and communication skills.

Qualifications

High School Diploma or GED required.
Two years of technical customer support or field service experience preferred.
Familiarity with electrical components such as relays, circuit breakers, sensors, motors.
Strong diagnostic and problem-solving skills for CNC systems.
Excellent written and verbal communication skills.

Responsibilities

Provide on-site maintenance and troubleshooting for CNC machines and peripherals.
Collaborate with Supervisor/Manager to diagnose and select repair actions.
Travel to customer sites 80%–90%, up to 2–8 overnight stays monthly.
Manage and safeguard tools and inventory; complete required documentation.
Participate in training programs and adhere to company policies.

Skills

Electrical components familiarity

Tool handling

Diagnostics

Problem-solving

Learning ability

Communication

CNC troubleshooting

Travel flexibility

Driver's license

Education

High School Diploma or GED

Associate/Bachelor in Electronics or Mechatronics

Tools

Mechatronics tools

Job description

Who You Are

The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and/or maintenance services for CNC's and related peripheral equipment.

Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and/or maintenance services for CNC's and related system peripheral equipment.

How It's Done

Provide maintenance and troubleshooting for CNC machines, including servo, spindle drives, and motor systems; investigate customer issues and perform root cause analysis, operating under the guidance of the Supervisor/Manager
Participate in structured training programs, including on-the-job and classroom learning
Support the company’s commitment to exceeding customer expectations while building effective customer service skills
Ensure all quality-related concerns are communicated promptly to the appropriate Supervisor/Manager
Manage and control assigned inventory to ensure accuracy and availability Learn and follow service operations, procedures, and company policies, including accurate and timely submission of required documentation
Maintain and safeguard company-issued tools and equipment
Travel to customer sites as required, including 2–8 overnight stays per month, and ability to travel by air for training and meetings in accordance with company guidelines
Operate under direction of Supervisor/Manager, who provides detailed guidance and matches assignments to experience level
Collaborate with Supervisor/Manager to determine appropriate diagnosis, repair actions, and parts requirements, while frequently working alongside senior-level Field Service Engineers

What You Need

High School Diploma or GED Proven experience providing customer support preferably in a technical customer-facing role or field service environment
Familiarity with common electrical components such as relays, circuit breakers, sensors, and motors
Maintain tools and equipment while transporting parts and materials (up to 75 lbs) to customer locations
Strong diagnostic and problem-solving skills in identifying and resolving equipment issues
Ability to analyze problems, select preliminary solutions, and adapt approaches as needed
Ability to learn quickly and effectively apply new concepts to changing technical environments
Excellent communication skills, both written and verbal
Strong troubleshooting and diagnostic skills in CNC systems and related equipment
Flexibility in traveling 80% - 90% to customer sites
Must possess or be able to obtain a valid driver’s license and maintain a personal vehicle for business use, with the ability to travel throughout the assigned service area as required

What Would Be Even Better

Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
Two years of relevant experience in a technical customer support or field service environment

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,578 - $85,948 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: