Associate CNC Field Service Engineer

FANUC America Corporation; Rochester Hills (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Disability Plans

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Generous Holidays & Vacation

Job summary

FANUC America Corporation is seeking an Associate Field Service Engineer to service CNC systems and related peripherals for customers in Michigan. The role involves onsite repair and troubleshooting, with travel to customer sites across the region.

You will document activities, report issues, and maintain equipment while collaborating with senior engineers. Applicants should have a high school diploma or GED, be ready to travel up to 90% of the time, and demonstrate strong diagnostic and

Qualifications

• High School Diploma or GED required.
• Ability to diagnose issues and effectively solve problems.
• Excellent communication skills, written and verbal.
• Willingness to travel 80%–90% to customer sites.

Responsibilities

• Provide maintenance and troubleshooting for CNCs and related equipment.
• Travel to customer sites and work onsite.
• Report quality problems to management.
• Maintain and organize tools and equipment.
• Learn service operations, procedures and policies.

Skills

Diagnose issues

Customer communication

Flexibility for travel

On-site problem solving

Education

High School Diploma or GED

Associate/Bachelor in Electronics or Mechatronics (preferred)

Job description

Who You Are

The Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment.

Reporting to our Rochester Hills, MI office, the Associate Field Service Engineer will provide support to customers in the state of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

How It's Done

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager
• Actively participate in on-the-job training and classroom instruction
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers
• Report quality problems to the appropriate manager/supervisor as they are encountered
• Control inventory as assigned
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
• Maintain all company-provided equipment, including tools
• Travel as required within company-provided directions and guidelines
• Travel to customer sites with some overnight travel
• Able to travel by airplane for training purposes/ meetings as needed
• Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service
• Engineer’s level of expertise
• Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager
• Frequently work with a more senior-level Field Service Engineer

What You Need

• High School Diploma or GED
• Transport equipment and parts (weighing up to 75 pounds) to customer locations
• Ability to diagnose issues and effectively solve problems
• Ability to evaluate, select, and adapt engineering solutions to meet application requirements
• Ability to quickly learn and apply new technologies, concepts, and methodologies to remain current with industry advancements
• Excellent communication skills, including written and verbal presentation of technical information
• Ability to diagnose issues and effectively use diagnostic tools
• Flexibility in traveling 80% - 90% to customer sites
• Must have or be able to obtain a valid driver’s license and be able to legally operate a rental vehicle in the U.S. and Canada for business travel.

What Would Be Even Better

• Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
• Two years of relevant experience in a technical customer support or field service environmentPrevious CNC exposure or experience

It's Your Move

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans