Technical Service Coordinator - Aftermarket & Warranty

Federal MFG LLC.; Waukesha (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental

Life Insurance

PTO

401(k) match

Job summary

Federal MFG LLC, part of ProMach, is seeking a Customer Service Coordinator to ensure prompt, high-quality product support and meet service objectives. You will schedule workloads for service technicians, provide quotes for installations and maintenance, and be the main point of contact for customers across engineering, manufacturing, sales, and purchasing.

The role requires 4+ years in customer service or related fields, strong communication and organizational skills, and a technical aptitude

Qualifications

• Team player with strong technical skills
• Service related experience and knowledge of capital equipment
• Planning and organizational skills with the ability to handle multiple projects at one time
• Ability to interface effectively and professionally with customers and internal departments
• 4+ years’ experience in customer service, engineering, or production
• Packaging experience preferred
• 2 year related technical degree or 4 years comparable experience
• Excellent knowledge of mechanical/electrical technical applications
• Excellent verbal and written communication skills which includes presentation skill
• Good computer skills (Microsoft Office – Word/Excel)
• Good interpersonal skills and ability to successfully handle a multi-tasked role

Responsibilities

• Schedule and monitor workload for service technicians
• Provide Quotes for service installations, retrofits, and preventive maintenance service visits
• Maintain a high profile customer contact to guarantee quality service
• Provide assistance with warranty issues
• Review service reports for required follow-up
• Professionally handle service calls in a proactive and timely manner with minimum assistance
• Oversee Warranty Cost program to insure expenses meet the Company’s objective
• Acts as a technical resource for other departments
• Coordinate customer training
• Lead/participate in customer FAT and machine checkout prior to shipment
• Work with the LCM Director to develop short- and long-range goals and objectives for the Customer Service office

Skills

Customer service experience

Capital equipment knowledge

Planning and organization

Communication skills

MS Office (Word/Excel)

Education

2 year technical degree

Tools

MS Office tools

Job description

Federal MFG LLC, part of ProMach, is seeking a Customer Service Coordinator to ensure prompt, high-quality product support and meet service objectives. You will schedule workloads for service technicians, provide quotes for installations and maintenance, and be the main point of contact for customers across engineering, manufacturing, sales, and purchasing.

The role requires 4+ years in customer service or related fields, strong communication and organizational skills, and a technical aptitude