Technical Sales Specialist - Servicing Division

SMS group USA; Valparaiso (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

SMS group USA in Valparaiso, IN is seeking a Technical Sales Specialist to support the execution and field service teams, helping initiate, plan, and complete projects at the Valparaiso plant. You will serve as the point of contact for servicing orders, process quotations, and enter orders in GSS, collaborating with customers, vendors and internal teams.

The role includes travel and a hands-on manufacturing environment.

Qualifications

• Strong written, verbal and customer service skills required.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).

Responsibilities

• Strong support for the Project Manager(s) and Execution team.
• Serve as a point of contact for servicing orders.
• Process customer requests for quotations and orders in accordance with pre-determined company metrics and procedures, communicate with the customer to ensure accuracy, and prepare and send final quotations.
• Enter sales orders into Global Shop Solutions (GSS) with accuracy, assist managing the project to completion, working directly with customers/vendors/contractors and colleagues.
• Assist the inventory team with cycle counts and inventory discrepancies.
• Perform other various duties as assigned or requested.
• Business travel approximately 10%.

Skills

Customer service

Organizational skills

Microsoft Office

Blueprints interpretation

Tools

Global Shop Solutions (GSS)

ERP systems

Job description

What We Do

A t SMS group Inc. Valparaiso, we refurbish and repair specialized blast furnace equipment, as well as offer 24/7 field service support and sales.

What We Do

A t SMS group Inc. Valparaiso, we refurbish and repair specialized blast furnace equipment, as well as offer 24/7 field service support and sales.
SMS group is the leading partner in the world of metals. SMS group Inc. in Valparaiso, IN is a part of a global company that employs more than 12,000 at over 100 locations, throughout 31 countries. We use our over 150 years of experience and unique expertise in metallurgy, industrial processes and digitalization to create new perspectives for our industry through continuous innovation. We are the leading market player in the design and construction of blast furnace and coke oven plants and an original equipment supplier, offering comprehensive maintenance and spare part services for iron making, metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

Who We Are

At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.
www.sms-group.us

Summary

The Technical Sales Specialist provides support to the execution and sales/field service teams where needed, assisting with the successful initiation, planning, execution, monitoring and completion of projects undertaken by the SMS Valparaiso plant.
This is a great opportunity to secure a role with a world wide company with a small, local feel at the Valparaiso level.

What You'll Do

• Strong support for the Project Manager(s) and Execution team.
• Serve as a point of contact for servicing orders.
• Process customer requests for quotations and orders in accordance with pre-determined company metrics and procedures, communicate with the customer to ensure accuracy, and prepare and send final quotations.
• Enter sales orders into Global Shop Solutions (GSS) with accuracy, assist managing the project to completion, working directly with customers/vendors/contractors and colleagues.
• Assist the inventory team with cycle counts and inventory discrepancies.
• Perform other various duties as assigned or requested.
• Business travel approximately 10%.

What You'll Need

• Strong written, verbal and customer service skills are a must.
• Strong organizational skills and attention to detail are a must.
• Proficiency in Microsoft Office software (Outlook, Word, Excel, Powerpoint, Teams) is a must.
• Previous experience in a manufacturing environment or previous sales support experience is a plus but not required.
• Previous experience working in an ERP system is a plus but not required.
• Ability to interpret blueprints/drawings for the purpose of order quotation and accuracy is a plus but not required.

What We Offer

Competitive compensation, medical/dental/vision coverage, paid vacation, paid sick time, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law.