Technical Sales Specialist - Servicing Division

Sms Group Inc; Valparaiso (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision coverage

401k with company match

Tuition reimbursement program

Paid vacation

Job summary

SMS group Inc. in Valparaiso, IN seeks a Technical Sales Specialist for the Servicing Division. You will support project managers, process quotations and orders, and collaborate with customers, vendors, and the field service team to ensure on-time delivery.

The role requires strong communication, organizational skills, and MS Office proficiency, with manufacturing or sales-support background a plus. Some travel is expected, and the position is on-site in Valparaiso.

Qualifications

• Strong written, verbal and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• ERP system experience is a plus but not required.
• Ability to interpret blueprints/drawings for order quotation and accuracy is a plus.

Responsibilities

• Support the Project Manager(s) and Execution team.
• Serve as a point of contact for servicing orders.
• Process quotations and orders per company metrics and procedures.
• Enter sales orders into Global Shop Solutions (GSS) with accuracy and assist managing the project.
• Assist the inventory team with cycle counts and discrepancies.
• Travel approximately 10% for business.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Blueprint reading

ERP experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Sales Specialist - Servicing Division

Full Time 6 Valparaiso, IN, US

What we do

A t SMS group Inc. Valparaiso, we refurbish and repair specialized blast furnace equipment, as well as offer 24/7 field service support and sales.

SMS group is the leading partner in the world of metals. SMS group Inc. in Valparaiso, IN is a part of a global company that employs more than 12,000 at over 100 locations, throughout 31 countries. We use our over 150 years of experience and unique expertise in metallurgy, industrial processes and digitalization to create new perspectives for our industry through continuous innovation. We are the leading market player in the design and construction of blast furnace and coke oven plants and an original equipment supplier, offering comprehensive maintenance and spare part services for iron making, metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

Who we are

At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.

The Technical Sales Specialist provides support to the execution and sales/field service teams where needed, assisting with the successful initiation, planning, execution, monitoring and completion of projects undertaken by the SMS Valparaiso plant.

This is a great opportunity to secure a role with a world wide company with a small, local feel at the Valparaiso level.

What you'll do

• Strong support for the Project Manager(s) and Execution team.
• Serve as a point of contact for servicing orders.
• Process customer requests for quotations and orders in accordance with pre-determined company metrics and procedures, communicate with the customer to ensure accuracy, and prepare and send final quotations.
• Enter sales orders into Global Shop Solutions (GSS) with accuracy, assist managing the project to completion, working directly with customers/vendors/contractors and colleagues.
• Assist the inventory team with cycle counts and inventory discrepancies.
• Perform other various duties as assigned or requested.
• Business travel approximately 10%.

What you'll need

Strong written, verbal and customer service skills are a must.

Strong organizational skills and attention to detail are a must.

Proficiency in Microsoft Office software (Outlook, Word, Excel, Powerpoint, Teams) is a must.

Previous experience in a manufacturing environment or previous sales support experience is a plus but not required.

Previous experience working in an ERP system is a plus but not required.

Ability to interpret blueprints/drawings for the purpose of order quotation and accuracy is a plus but not required.

What we offer

Competitive compensation, medical/dental/vision coverage, paid vacation, paid sick time, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law.