Mechanical Field Service Specialist

SMS group USA; Pittsburgh (Allegheny County); On-site; USD 70,000 - 95,000; Full time

Job summary

SMS group USA seeks a Mechanical Field Service Specialist to service and troubleshoot SMS Technical Services equipment. You will perform inspections, repairs, and installation support while contributing to tailored predictive and preventive maintenance programs.

The role requires strong customer service skills, mechanical technician training, and willingness to travel extensively within the United States and Mexico.

Qualifications

• Must be result-focused, well organized, and self-motivated with excellent investigative skills.
• Strong commitment to providing superior customer service with excellent communication on all levels.
• Advanced training as a mechanical technician; a Mechanical Engineering degree is a plus but not required.
• Sound knowledge of machinery basics, with a high aptitude in mechanical, hydraulic and pneumatic systems.
• Knowledge of Standard MS Office applications.
• Willingness to travel extensively to customers in the United States and Mexico.

Responsibilities

• Perform inspections and repairs and provide installation support of new or revamped equipment.
• Assist in developing proposals and offers for mechanical upgrades and repairs and maintenance programs.
• Ensure pre-inspections of equipment to assess repair scope.
• Review inspection records to define repair scope and order.
• Monitor equipment performance and recommend improvements.
• Manage inventory required for repairs.
• Ensure quality procedures are followed and assess cost of repairs.
• Supervise customer’s employees and comply with company policies and laws.

Skills

Investigative skills

Customer service

Machinery basics

Mechanical systems

MS Office

Travel willingness

Education

Advanced training as mechanical technician

Mechanical Engineering degree (preferred)

Tools

MS Office

Job description

Summary

The Mechanical Field Service Specialist is responsible for the service and troubleshooting of SMS Technical Services equipment.

Who We Are

At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we work.

www.sms-group.us

What You'll Do

• Perform inspections and repairs as well as provide installation support of new or revamped equipment.
• Assist in developing proposals and offers for mechanical upgrades and repairs along with implementation of tailored predictive and preventive maintenance programs.
• Ensure pre-inspections of equipment to assess the potential scope of repair.
• Review detailed inspection records and data to define the precise scope of repair.
• Determine the order in which the equipment is to be repaired.
• Monitor, review and report on equipment performance and make recommendations for improvements
• Manage all the inventory required for the repair of equipment
• Review work practices and procedures to ensure quality and productivity
• Review cost of repairs
• Ensure all activities comply to the plants quality procedures
• Perform other duties as assigned or requested.
• Directly supervises customer’s employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

What You’ll Need

• Result focused, well organized, self-motivated person with excellent investigative skills.
• Strong commitment to providing superior customer service in conjunction with excellent communication skills on all levels.
• Need to have advanced training as a mechanical technician with several years of field service experience, a Mechanical Engineering degree is a plus but not required.
• Need to have sound knowledge and understanding of machinery basics, a high aptitude in mechanical, hydraulic and pneumatic systems.
• Knowledge of Standard MS Office application.
• A willingness to travel extensively to our customers in United States and Mexico is an important component of the position.

What We Do

SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law.