Technical Repair & Quotation Coordinator

John H. Carter Company; Louisiana, Northern (MO, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

John H. Carter Company is seeking a customer service specialist to handle RFQs, technical assistance, and order processing in a fast-paced industrial setting.

You will respond to phone calls and emails from external and internal customers, manage inquiries, and coordinate quotations and orders. The role requires strong mechanical aptitude, the ability to multi-task under pressure, and willingness to participate in on-call rotation and training.

Qualifications

• Experience in an industrial environment – preferably an industrial internship.
• A non-degreed candidate with a high mechanical aptitude may be considered.
• In the absence of a degree, experience in a similar role in the chemical, petrochemical, refining or oil & gas industries may be considered

Responsibilities

• Receive phone calls and emails from external & internal customers and provide timely responses.
• Manage multiple project inquiries and quotations.
• Facilitate customer application requirements for assembly, sizing and product selection.
• Attend required and preferred training.
• Participate in an after-hours and weekend ‘On-Call’ rotation.
• Accurately complete quotes, order entry and purchase orders.
• Always build and cultivate solid relationships.
• Remain alert and aware of surroundings at all times, regardless of location.
• Some travel may be required.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

Skills

Mechanical aptitude

Education

Bachelor's degree in Mechanical Engineering or related field

Job description

John H. Carter Company is seeking a customer service specialist to handle RFQs, technical assistance, and order processing in a fast-paced industrial setting.

You will respond to phone calls and emails from external and internal customers, manage inquiries, and coordinate quotations and orders. The role requires strong mechanical aptitude, the ability to multi-task under pressure, and willingness to participate in on-call rotation and training.