Application Specialist: Technical Support & Quotes (On-Call)

John H Carter / ControlWorx; Geismar (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

John H Carter / ControlWorx in Geismar, LA seeks a detail‑oriented customer support specialist to handle inquiries, quotes, and order processing in a fast-paced industrial setting.

Responsibilities include managing project inquiries, facilitating application requirements, CAD software familiarity, training participation, on-call rotation, and maintaining strong customer relationships while meeting deadlines.

Qualifications

• Bachelor's or better in Mechanical Engineering or related field.
• Experience with 2D/3D CAD drafting or design software preferred.
• Industrial environment experience or internship preferred.
• In absence of a degree, experience in chemical/petrochemical/oil & gas may be considered.

Responsibilities

• Receive calls and emails from external and internal customers and respond timely.
• Manage multiple project inquiries and quotations.
• Facilitate customer application requirements for assembly, sizing and product selection.
• Attend required and preferred training.
• Participate in after-hours and weekend on-call rotation.
• Accurately complete quotes, order entries and purchase orders.
• Build and cultivate solid relationships with customers.
• Remain alert and aware of surroundings, regardless of location.
• Some travel may be required.
• Handle urgency and pressure for prompt, accurate results, multi-tasking and interruptions.

Skills

Customer service

Multi-tasking

Communication

Education

Bachelor's in Mechanical Engineering

Related field

Tools

CAD drafting software

Job description

John H Carter / ControlWorx in Geismar, LA seeks a detail‑oriented customer support specialist to handle inquiries, quotes, and order processing in a fast-paced industrial setting.

Responsibilities include managing project inquiries, facilitating application requirements, CAD software familiarity, training participation, on-call rotation, and maintaining strong customer relationships while meeting deadlines.