Technical Repair Expert - iPhone & Device Troubleshooting

Apple Inc.; Pleasanton (CA); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Medical & dental coverage

Stock programs

Bonuses/commission

Relocation

Employee discounts

Job summary

Apple Inc. in Pleasanton, CA is seeking a Technical Expert to repair iPhone and Apple products and educate customers on repair options and services. You will troubleshoot hardware and software issues, perform diagnostics, and deliver an only-at-Apple experience with care and empathy.

You will work with team leaders to identify recurring problems, share knowledge, and support customer-facing activities on and off the sales floor. Apple values inclusion and diversity in daily work.

Qualifications

• Retail or sales experience required.
• Ability to safely perform hardware repairs.
• Experience troubleshooting hardware and software in customer service.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Educate customers on repair options and Apple products and services.
• Provide excellent service by understanding customer needs and offering product recommendations.
• Share knowledge with team and contribute to repairs process improvements.

Skills

Retail experience

Customer service

Hardware troubleshooting

Software troubleshooting

Communication

Job description

Apple Inc. in Pleasanton, CA is seeking a Technical Expert to repair iPhone and Apple products and educate customers on repair options and services. You will troubleshoot hardware and software issues, perform diagnostics, and deliver an only-at-Apple experience with care and empathy.

You will work with team leaders to identify recurring problems, share knowledge, and support customer-facing activities on and off the sales floor. Apple values inclusion and diversity in daily work.