Technical Repair Coordinator: Billing & Depot Ops

The Fountain Group; Lanham (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Referral Bonus

Job summary

The Fountain Group is seeking a Repair Coordinator for an on-site role in Lanham, MD. The position involves billing, packaging, and shipping customer-owned devices within a depot environment while maintaining accurate records across multiple systems.

You will coordinate with internal teams to ensure efficient processing of equipment, and communicate with external customers such as police departments and public safety entities.

Qualifications

• 2+ years in billing, packaging, shipping/receiving, or related operations.
• Minimum typing speed of 30 WPM.
• Strong proficiency with Microsoft Office, especially Excel, and Google Suite.
• Ability to navigate and learn multiple systems/databases simultaneously.
• Customer service experience and professional communication with external customers.
• Experience with Oracle, Salesforce and Dialpad preferred.

Responsibilities

• Bill, package, and ship customer-owned devices within a technical depot environment.
• Process and track returned equipment with accurate documentation across systems.
• Coordinate with internal report depot, service, and shipping/receiving teams for efficiency.
• Communicate with external customers including police, emergency response, and public safety.
• Maintain detailed records and provide timely status updates on equipment, repairs, and shipments.
• Lift up to 30–35 lbs as needed.

Skills

Billing coordination

Shipping coordination

Customer service

Excel

Google Suite

Systems navigation

Tools

Oracle

Salesforce

Dialpad

Job description

The Fountain Group is seeking a Repair Coordinator for an on-site role in Lanham, MD. The position involves billing, packaging, and shipping customer-owned devices within a depot environment while maintaining accurate records across multiple systems.

You will coordinate with internal teams to ensure efficient processing of equipment, and communicate with external customers such as police departments and public safety entities.