Field Operations Dispatcher & Tech Coordination

Gravity Power & Rental; Odessa (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Gravity Power & Rental is seeking a Coordinator 1 to dispatch and schedule Field Technicians for service, repair, and delivery of equipment. The role also involves training, development, and management of Field Techs, Tank Techs, Winch Truck Operators, and Swampers, plus creating work tickets and tracking hours for billing.

Strong English communication and DOT compliance knowledge are essential. The coordinator will maintain branch inventory, monitor GPS events, and ensure quality of service

Qualifications

• High School or GED equivalent; some college preferred.
• Must be at least 21 years of age and able to maintain insurability with Company insurance.
• Must have at least 1 year of previous dispatch or Field Technician experience.
• Knowledgeable with state and federal DOT laws.
• Must be comfortable in an environment that is occasionally high stress.
• Ability to effectively delegate responsibilities.
• Requires a high familiarity with products and services the Company offers.
• Ability to read, write, and speak English to the extent they understand verbal and written instructions in English.
• Must be able to communicate effectively with co-workers, customers, and management.

Responsibilities

• Develops service schedules, fuel schedules, and coordinates deliveries and pickups.
• Schedules and dispatches Field Technicians to service, repair, and/or deliver/pickup equipment.
• Monitors hours of service for Field Technicians to ensure compliance with DOT regulations.
• Tracks daily jobs, creates work tickets, and ensures submission to Admins for billing.
• Maintains branch inventory and keeps accurate counts of equipment on location.
• Ensures quality of service, and promptly addresses all complaints/issues.
• Tracks vehicle maintenance and monitors GPS events.
• Carries out supervisory responsibilities in accordance with Company policies and procedures.
• Completes all monthly safety and equipment-related trainings.
• Answers Company-issued cell phone during on call hours, in accordance with Company and safety policies.
• Any other duty, responsibility or task as assigned by the supervisor.

Education

High School or GED equivalent; some college preferred

Tools

Driver's License

Job description

Gravity Power & Rental is seeking a Coordinator 1 to dispatch and schedule Field Technicians for service, repair, and delivery of equipment. The role also involves training, development, and management of Field Techs, Tank Techs, Winch Truck Operators, and Swampers, plus creating work tickets and tracking hours for billing.

Strong English communication and DOT compliance knowledge are essential. The coordinator will maintain branch inventory, monitor GPS events, and ensure quality of service