Repair Depot Supervisor

Cennox; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Cennox is seeking a Working Supervisor for the ALP repair depot in Alpharetta, GA. This hands-on leadership role oversees repair, refurbishment, and reverse-logistics activities, working closely with technicians and supervising workflow, quality, and inventory controls.

The ideal candidate performs repairs and diagnostics while coaching staff and ensuring targets are met. Strong problem-solving and leadership skills are essential for success in this role.

Qualifications

• 5+ years of experience in repair, refurbishment, or technical service operations.
• Experience leading or supervising technicians in a hands-on environment.
• Strong mechanical, electrical, or electromechanical troubleshooting skills.
• Experience with inventory systems, RMAs, and reverse logistics processes.

Responsibilities

• Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards.
• Troubleshoot failed units and determine refurb vs scrap disposition.
• Process RMAs, DOA returns, and core returns accurately and timely.
• Support teardown, parts harvesting, and material recovery activities.
• Lead and supervise a team of repair technicians through daily workload execution.
• Assign work, balance queues, and manage WIP to meet turnaround time targets.
• Provide on-floor coaching, training, and quality feedback.
• Serve as the first point of escalation for repair issues, quality concerns, or process gaps.
• Ensure compliance with safety, quality, and inventory control procedures.

Skills

Team leadership

Troubleshooting

Mechanical/electrical aptitude

Reverse logistics

Inventory systems

Job description

Position Summary

The Repair Depot Working Supervisor is a hands‑on leader responsible for the day‑to‑day execution and oversight of repair, refurbishment, and reverse‑logistics activities within the ALP repair depot. This role works directly alongside technicians while also supervising workflow, quality, inventory handling, and adherence to standard operating procedures.

The ideal candidate is a working leader comfortable performing repairs and diagnostics while also managing priorities, coaching technicians, and ensuring operational targets are met.

Key Responsibilities:

Operational Execution (Hands‑On)

• Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards
• Troubleshoot failed units and determine refurb vs scrap disposition
• Process RMAs, DOA returns, and core returns accurately and timely
• Support teardown, parts harvesting, and material recovery activities
• Ensure proper staging, labeling, and movement of inventory within the depot

Supervision & Daily Leadership

• Lead and support a team of repair technicians through daily workload execution
• Assign work, balance queues, and manage WIP to meet turnaround time targets
• Provide on‑floor coaching, training, and quality feedback
• Serve as the first point of escalation for repair issues, quality concerns, or process gaps
• Ensure compliance with safety, quality, and inventory control procedures

Inventory & Process Control

• Ensure accurate consumption, tracking, and return of parts in the ERP system
• Partner with Inventory Control on cycle counts, audits, and discrepancy resolution
• Enforce core return, DOA handling, and non-repairable disposition processes
• Identify process inefficiencies and recommend continuous improvements

Performance & Communication

• Track daily throughput, backlog, and aging work
• Communicate status, risks, and needs
• Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency
• Assist with onboarding and training of new depot personnel
• All other duties as assigned

Qualifications:

Required:

• 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations
• Prior experience leading or supervising technicians in a hands‑on environment
• Strong mechanical, electrical, or electromechanical troubleshooting skills
• Experience with inventory systems, RMAs, and reverse logistics processes

Preferred:

• Experience with ATM, SmartSafes, or similar electromechanical equipment
• ERP experience (Oracle Fusion preferred)
• Lean, Six Sigma, or continuous improvement exposure