Operations & Billing Coordinator

Encore Fire Protection; Louisiana (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Purpose-Driven Work Environment

Flexible Dress Code

People-Focused Culture

Tools for Success

Health and Wellness

Retirement Planning

Life Insurance

Job summary

Encore Fire Protection is hiring an Operations Specialist to bridge the gap between field work and invoicing. You will review scopes, contracts, and billing, ensuring accuracy and timely communications with customers and technicians.

The role emphasizes detail, organization, and cross-functional collaboration in a fast-paced environment. You will work with service managers, office staff, and technicians to keep billing aligned with work performed, while maintaining organized records and

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Two to three years of professional office experience in a construction, service-based, or operations-driven environment.
• Prior experience in a service business, scheduling, coordination, or operations support role.
• Comfort with technology, including Outlook, Excel, and Word.
• Interest in learning ServiceTrade or similar industry platform to develop advanced skills.
• Ability to work under pressure, manage deadlines, and stay organized during high-volume periods.
• Strong attention to detail when reviewing scopes, contracts, and billing information.
• Clear, professional written and verbal communication skills.

Responsibilities

• Manage and oversee service delivery for an assigned product line or portfolio of work.
• Review scopes of work and service contracts to confirm accuracy before and after work is performed.
• Compare billing against contract quotes and identify discrepancies.
• Investigate billing issues by checking work performed, documentation, and contract terms.
• Communicate with customers regarding invoice questions, adjustments, or clarifications.
• Coordinate with technicians, service managers, and office staff to ensure jobs are set up, documented, and billed correctly.
• Support end of month billing cycles, maintaining focus and composure while working at a computer for extended periods.
• Help maintain organized digital records so work, documentation, and billing are easy to trace and understand.

Skills

Attention to detail

Clear communication

Ability to work under pressure

Education

Bachelor’s degree in Business Administration/Operations Management

Tools

Microsoft Office

ServiceTrade

Job description

Encore Fire Protection is hiring an Operations Specialist to bridge the gap between field work and invoicing. You will review scopes, contracts, and billing, ensuring accuracy and timely communications with customers and technicians.

The role emphasizes detail, organization, and cross-functional collaboration in a fast-paced environment. You will work with service managers, office staff, and technicians to keep billing aligned with work performed, while maintaining organized records and