Repair Services Coordinator - Onsite (Temp-to-Hire)

Ultimate Staffing Services; Hampton (VA); On-site; USD 45,667,000 - 61,785,000; Full time

Job summary

Ultimate Staffing Services in Hampton, VA is seeking a Customer Service Representative to support a repair service department by handling inquiries, repair orders, warranty claims, and order processing in a fast-paced environment.

The role requires strong communication, excellent organizational skills, and the ability to collaborate with internal teams to ensure timely service delivery. This is a temp-to-hire, full-time onsite position with a day shift (7:00 AM–3:30 PM).

Qualifications

• High school diploma or GED preferred.
• 0-2 years of customer service or related experience.
• Proficiency with Microsoft Office and basic computer applications.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a team-oriented environment.

Responsibilities

• Respond to customer inquiries via phone and email about repair status and service requests.
• Process repair orders, quotes, purchase orders, and warranty claims.
• Provide status updates and communicate delays or requirements.
• Coordinate repair scheduling, shipping, receiving, and invoicing activities.
• Maintain accurate records and ensure a high level of customer satisfaction.
• Collaborate with internal teams to ensure timely service delivery.

Skills

Customer service

MS Office

Communication

Organizational skills

Teamwork

Education

High school diploma

Tools

ERP systems

ISO standards

Lean manufacturing

Six Sigma

Job description

Ultimate Staffing Services in Hampton, VA is seeking a Customer Service Representative to support a repair service department by handling inquiries, repair orders, warranty claims, and order processing in a fast-paced environment.

The role requires strong communication, excellent organizational skills, and the ability to collaborate with internal teams to ensure timely service delivery. This is a temp-to-hire, full-time onsite position with a day shift (7:00 AM–3:30 PM).