Technical Project Manager II

Vail Systems Inc.; Chicago (IL); Hybrid; USD 94,800 - 117,500; Full time

Benefits offered by this job

Medical/dental/vision plans

Company 401(k) with match

PTO and bonus program

Relocation allowance

Gym membership

Development stipend

Job summary

Versay is seeking a technical project manager to drive product feature projects, platform enhancements, and tooling improvements. You will partner with Engineering, Product, and Operations to define scope, timelines, and success metrics, while aligning resources and communicating progress to leadership.

We value deep collaboration with internal and external customers, and a strong understanding of the tech stack to ensure scalable and reliable solutions.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 3-4+ years in a technical project management role.
• Proficiency with Jira or similar ticketing system.
• Knowledge of Scrum practices (sprint planning, review, standups, grooming).
• Experience interacting with internal and external customers.
• Experience working with diverse groups in a highly technical environment.
• Knowledge of project management lifecycle.
• Excellent verbal and written communication skills, including technical writing.
• Master's degree in Computer Science, Software Engineering, or related field, preferred.
• Previous experience as software engineer or software engineer in test, preferred.
• Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
• Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
• Project Management Professional (PMP) certification, preferred.

Responsibilities

• Partner with Engineering, Product, Operations, Support, and other leaders to set scope, timeline, and success metrics for projects.
• Deliver Engineering objectives by executing projects and guiding resource allocation and prioritization.
• Develop understanding of technical stack and contribute to scalable, reliable designs.
• Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
• Communicate with leadership and teams to ensure accountability and timelines.
• Document project artifacts, including steps, deployments, release notes, and monthly reports.
• Perform user-acceptance testing and coordinate releases.
• Facilitate retrospective meetings after project completion.

Skills

Jira

Scrum

Project management

Customer communication

Stakeholder management

Technical background

Education

Bachelor's degree in CS/Software Eng

Master's degree preferred

PMP certification preferred

Tools

Docker

Kubernetes

Job description

What You\'ll Do

• Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, expanding platform capability, and tooling enhancements that will improve customers\' experience or engineering velocity.
• Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team\'s needs & context.
• Develop a full understanding of our technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.
• Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
• Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
• Document project artifacts, including work steps, deployments, release notes, and monthly reporting.
• Perform user-acceptance testing and coordinate releases.
• After project completion, facilitate retrospective meetings.

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

• A Bachelor\'s degree in Computer Science, Software Engineering, or related field.
• 3-4+ years of experience in a technical project management role.
• Proficiency with Jira or similar ticketing system.
• Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
• Experience in directly interacting with internal and external customers.
• Experience working with diverse groups in a highly technical environment.
• Knowledge of project management lifecycle.
• Excellent verbal and written communication skills, including technical writing.
• A Master\'s degree in Computer Science, Software Engineering, or related field, preferred.
• Previous experience as software engineer or software engineer in test, preferred.
• Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
• Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
• Project Management Professional (PMP) certification, preferred.

$94,800 - $117,500 a year

Who We Are

The human voice is capable of conveying nuances and meaning that just can\'t be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.

At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

• Multiple medical, dental, and vision plan options
• Company-paid life insurance, short and long-term disability
• 401(k) savings plan with company match (50% on first 6% of employee contribution)
• 35 days total annual PTOAnnual Bonus Program
• Paid maternity and paternity leave
• Relocation allowance
• Employee referral bonus
• Gym membership
• Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay\'s communication solutions. We recognize that equitable and unique individuals benefit our teams\' problem-solving, innovation, and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees with the flexibility to collaborate with team members based on business needs.