Software Engineer, IVR

Vail Systems; Illinois; On-site; USD 79,500 - 87,100; Full time

Benefits offered by this job

Medical, dental, and vision plan options

Company-paid life insurance

401(k) savings plan with company match

35 days total annual PTO

Annual Bonus Program

Paid maternity and paternity leave

Relocation allowance

Gym membership

Technical and Professional Development stipend

Job summary

A leading voice application development company based in Illinois seeks a Software Developer to enhance customer experiences through innovative IVR applications. This role requires a Bachelor's degree in Computer Science or related fields and up to 2 years of experience. The ideal candidate will exhibit strong analytical skills and technical capabilities, working independently in a fast-paced environment. In addition to competitive pay, the position offers multiple benefits including a 401(k) plan and annual bonuses.

Qualifications

• Up to 2 years of experience as a software developer.
• Strong sense of responsibility and accountability.
• Experience in IVR development platforms.

Responsibilities

• Develop IVR applications using various technologies.
• Provide on-call support to external customers.
• Work with cross-functional teams to troubleshoot issues.

Skills

Analytical and problem-solving skills

Communication with external customers

Technical capabilities

Ability to work independently

Curiosity with regard to software

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

VXML

Java

JavaScript

C#

Agile development practices

Jenkins

MVC frameworks

Job description

Base pay range: $79,500.00/yr - $87,100.00/yr

Who You Are

We believe that all voice interactions have a special power to create great customer experiences, even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity, and the ability to imagine many different user perspectives.

What You’ll Do

• Energize teammates to continuously improve
• Possess strong technical capabilities
• Enjoy working independently in a fast-paced technical environment
• Analyze existing architecture to make consistent improvements
• Possess excellent analytical and problem‑solving skills
• Demonstrate curiosity with regard to software
• Provide on‑call support to external customers
• Work with cross‑functional teams to troubleshoot issues
• Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
• Apply advanced knowledge of the Object‑Oriented principles and best practices of software development to enhance products and customer experience
• Perform design and code reviews
• Learn and implement a wide range of technologies that integrate solutions with customers
• Transition solutions to internal and external platform teams
• Prioritize and juggle between multiple projects based on customer needs
• Communicate with external customers as required
  

Qualifications

• A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
• Up to 2 years of experience as a software developer
• Proven track record of developing high‑quality software
• Knowledge of Object‑Oriented software development techniques
• Ability to communicate with developers, executive managers, and external customers
• Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
• Strong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownership
• Strong verbal and written communication skills
• Proficiency in conversational North American Spanish, preferred
• Experience in MVC frameworks, preferred
• Experience with Jenkins or other build server, preferred
• Experience with Agile development practices, preferred
• Interest in data collection and analytics, preferred
• Knowledge of multiple SDLC practices, preferred
• Proficiency in 1+ programming language, such as Java, C#, or C++, preferred
• Working with UNIX/Linux/OSX, preferred
• Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred
• Deep understanding of the principles of IVR Voice Interface design, preferred

Benefits

• Multiple medical, dental, and vision plan options
• Company‑paid life insurance, short and long‑term disability
• 401(k) savings plan with company match (50% on first 6% of employee contribution)
• 35 days total annual PTO
• Annual Bonus Program
• Paid maternity and paternity leave
• Relocation allowance
• Employee referral bonus
• Gym membership
• Technical and Professional Development stipend

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing under‑represented groups and continually empowering those individuals within our organization to further enrich Versay’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem‑solving, innovation, and development efforts.