Technical Project Manager II

Jobtailor; Chicago (IL); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Company-paid life insurance

401(k) with company match

PTO 35 days/year

Annual bonus program

Maternity/paternity leave

Relocation allowance

Referral bonus

Gym membership

Professional development stipend

Job summary

Versay is seeking an experienced Technical Project Manager to partner with Engineering, Product, Operations, and Support to drive strategic initiatives. You will define scope, timelines, and success metrics, manage the backlog, and coordinate releases while ensuring reliable, scalable solutions.

The role requires 3–4+ years in a technical PM role, strong communication, and experience with Jira and Scrum. A hybrid work model is supported with offices in Deerfield and Chicago, IL.

Qualifications

• Bachelor's degree required (CS/Software Eng).
• 3–4+ years of experience in a technical project management role.
• Proficiency with Jira or equivalent ticketing system.
• Knowledge of Scrum practices (planning, standups, grooming).
• Experience interfacing with internal and external customers.
• Knowledge of PM lifecycle.

Responsibilities

• Partner with engineering, product, operations and other leaders to define scope, timeline, and success metrics.
• Deliver objectives by planning, prioritizing, and allocating resources.
• Understand tech stack and propose scalable, reliable designs.
• Track and manage backlog, bugs, and enhancements.
• Communicate status to leadership and teams to ensure accountability.
• Document artifacts, deployments, release notes, and monthly reports.
• Coordinate user acceptance testing and releases.
• Lead retrospectives after project completion.

Skills

Project management

Scrum/Agile

Communication

Technical writing

Customer interaction

Education

Bachelor's degree in CS/Software Eng

Master's degree preferred

Tools

Jira

Docker

Kubernetes

Job description

What You'll Do

• Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, expanding platform capability, and tooling enhancements that will improve customers' experience or engineering velocity.
• Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team's needs & context.
• Develop a full understanding of our technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.
• Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
• Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
• Document project artifacts, including work steps, deployments, release notes, and monthly reporting.
• Perform user-acceptance testing and coordinate releases.
• After project completion, facilitate retrospective meetings.

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

• A Bachelor's degree in Computer Science, Software Engineering, or related field.
• 3-4+ years of experience in a technical project management role.
• Proficiency with Jira or similar ticketing system.
• Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
• Experience in directly interacting with internal and external customers.
• Experience working with diverse groups in a highly technical environment.
• Knowledge of project management lifecycle.
• Excellent verbal and written communication skills, including technical writing.
• A Master's degree in Computer Science, Software Engineering, or related field, preferred.
• Previous experience as software engineer or software engineer in test, preferred.
• Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
• Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
• Project Management Professional (PMP) certification, preferred.

Who We Are

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.

At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

• Multiple medical, dental, and vision plan options
• Company-paid life insurance, short and long-term disability
• 401(k) savings plan with company match (50% on first 6% of employee contribution)
• 35 days total annual PTO
• Annual Bonus Program
• Paid maternity and paternity leave
• Relocation allowance
• Employee referral bonus
• Gym membership
• Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees with the flexibility to collaborate with team members based on business needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.